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Hope28384
Participant
November 11, 2023
Answered

mac Pro M3 chip OS 14 can't download CC desktop Apps error 1 keeps showing no matter what I do

  • November 11, 2023
  • 1 reply
  • 3136 views

Hi community! 

I've tried everythig but when starting to douwload any of the cc suite Apps error 1 keep showing up. 

I run migration asisistant to transfer everything form my old Air (Intel) to this one, the apps (Indesign/ Photodhop/premiere) were already disinstalled except for adobe pro and crative cloud desktop app, that were copied to new mac, which I uninstalled as first thing.

This is what I  have already tried to solve the error:

- created new local admin user account to dowload it for there https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

- controlled and fixed connetivity issues https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

- run Creative Cloud Cleaner Tool. Followed all the steps at this page https://helpx.adobe.com/it/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

- run tests abour Adobe server connection at this page https://helpx.adobe.com/it/x-productkb/policy-pricing/activation-network-issues.html

- I installed Rosetta 2 through Terminal 

 

Still after all this I can't dowload CC App and I really need to get work done.... I'm in desperate need of help!! Thank you 

    This topic has been closed for replies.
    Correct answer kglad

    migration assistant often fails with adobe apps.

     

    the best solution is to restore your computer to prior to the use of migration and properly install adobe apps.

     

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 11, 2023

    migration assistant often fails with adobe apps.

     

    the best solution is to restore your computer to prior to the use of migration and properly install adobe apps.

     

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    H
    Hope28384Author
    Participant
    November 11, 2023

    Thank you very much!

    Would yu be so kind to direct me to a page with the steps to restore the computer prior to migration Ass?

     

    Thanks again!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2023

    that's a mac setting.

     

    https://support.apple.com/en-us/HT212749

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