Macbook Pro-none of Adobe Creative Suite apps will install

Question

I have a brand new Macbook pro running on 2.5Ghz i7 Processor, 16 gigs of ram, and 2 gigs of VRAM and OS X El Capitane. None of the Creative Suites apps will install. They all crap out before even starting, and when I click the link for more information, it takes me to a page in Safari about system requirments. I know there's no way my system can't handle this software, and the fact that I'm having this much trouble just installing trial versions makes me seriously reconsider the whole notion of Creative Cloud. Photoshop, InDesign, and Lightroom, and Premier all fail to install, both through standalone attempts, and through the creative cloud app. So what's going on? Any ideas? Any help?

Bani Verma · Accepted Answer

Thanks for that--unfortunately, I already gave that a shot. Set it to allow apps from anywhere to be installed. Moreover, I went back to CS6, which I had from my previous Mac, and it's giving me the exact same message as Creative Cloud is about an install error.

Hi

Please try giving permissions manually to both the Libraries on your computer see below for steps:

Apple ( top left corner ) > system preferences > security and privacy > under ‘ Firewall Tab ‘ DISABLE Firewall

Apple ( top left corner ) > system preferences > security and privacy > under ‘General Tab ‘ change this to “ Allow Apps to be downloaded from – ANYWHERE

Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )

Force Quit the processes related to Creative cloud from Activity monitor in the same sequence as mentioned below:

Creative Cloud
Core sync & Core sync Helper
CC library & CCX processes
Adobe Desktop Common
Adobe Update daemon
Adobe IPC Broker
After this anything that says adobe on it do a force quit for it

Go to UTILITIES > Adobe application manager trash – right click GET INFO – Read and Write to all the options

Go to > GO >GO TO FOLDER > in the box type “ ~/Library “ - right click GET INFO – Read and Write to all the options

Go to > GO >GO TO FOLDER > in the box type “ /Library “ - right click GET INFO – Read and Write to all the options

Finder > Applications > Adobe Creative Cloud - right click GET INFO – Read and Write to all the options

Launch the Creative Cloud app – sign in

Go to APPS TAB – start the installation of APPS you need

Let us know if this helps.

Regards,

Bani Saini

chiru_ras · Answer

Hi,Please click on the Apple Logo at the top left corner of your MC and click on ""System Preferences""Open ""Users and Groups""Check the username with which you are logged in and below it if it says ""Manage/Mobile/Network Admin""If it says so, please create an ""Admin"" profile/username on the MAC which will just show ""Admin"" below the name of the new profile.Restart the MAC and login into the ""Admin"" profile and check if you can install the products from Creative Cloud App.If still not working, please restart the MAC in""Safe Mode"" (Try safe mode if your Mac doesn't finish starting up - Apple Support) and try installing.If that also doesn't work, try enabling the ""root"" user (Enabling and using the "root" user in OS X - Apple Support) of MAC and login into ""root"" user and try installing.Thank you.

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