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(macOS Sonoma) Creative Cloud Installer crashes, unmounts and deletes itself

New Here ,
Nov 27, 2023 Nov 27, 2023

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Whenever I try to install Adobe Creative Cloud, it gets to about 5% before it suddenly goes to 100%, crashes all of a sudden, unmounts the image, and deletes itself, requiring me to redownload the installer. I can't seem to get logs for this, could someone reproduce this?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Nov 27, 2023 Nov 27, 2023

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if w

...

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Nov 27, 2023 Nov 27, 2023

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the uninstaller worked, thanks.

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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you're welcome.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Please illustrations

Dr.Ahmed Awad ALkareem

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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LATEST

@Dr.AhmedEL-tahir 

 

what?

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