MAJ 22 Crash premiere pro at launch / Windows

New Here ,
Nov 26, 2021 Nov 26, 2021

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Hi everyone,

 

since the maj 22 I can't open premiere pro which crashes at launch when I have this configuration: 

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LAPTOP-LDVPP5CD
Processeur Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Mémoire RAM installée 8,00 Go (7,80 Go utilisable)

Graphic card Intel Hud Graphics
Type du système Système d’exploitation 64 bits, processeur x64
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I have already cleared the cache, uninstalled and reinstalled the software and tested version 15.4.2 and it doesn't work.

 

Help pleaaase !

 

 

TOPICS
Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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correct answers 1 Correct answer

Adobe Community Professional , Nov 26, 2021 Nov 26, 2021

Try updating the graphics driver directly from Intel.

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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reset your preferences, http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails,

what's your os version?

did you install pre using the cc desktop app?

 

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New Here ,
Nov 26, 2021 Nov 26, 2021

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I've already tried it and it didn't work, and yes I have the creative cloud
on my computer

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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Try updating the graphics driver directly from Intel.

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New Here ,
Nov 28, 2021 Nov 28, 2021

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It works ! Thanks all 

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