Manage plan, Billing history - doesn't open

Forum|Forum|8 years ago
October 17, 2017
3 replies
3262 views

Hello,

I have issues getting the invoice for my licence. As soon as I go under 'Plans&Products' and click on 'Manage Plan' to see my billing history, it opens a new page, but it's completely blank. Looks like a technical error. I tried it few weeks ago and again now, and this page never opens for me. It remains always blank.

What should I do?

Thank you,

Madli

Creative Cloud

This topic has been closed for replies.

Correct answer ms39351921

Thank you all for your replies!

So the update is that it never started to work with Chrome and Firefox, but downloaded Opera in the end and there it worked.

M

ms39351921AuthorCorrect answer

Participant

Thank you all for your replies!

So the update is that it never started to work with Chrome and Firefox, but downloaded Opera in the end and there it worked.

kglad

Community Expert

you're welcome.

Kanikas

Community Manager

Hi Ms39351921,

As you mentioned that you have not been able to login to your account to view the invoice, please try the suggestions shared above. Try clearing the cookies/cache and reset the browser.

Hope that helps!

To view the invoice, please see Print a copy of the invoice for your Adobe Creative Cloud subscription.

Hope this helps!

Thanks

Kanika