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peters53815754
Participant
September 30, 2015
Answered

Migrated CS5 from Macbook Pro to new Macbook Air; Indesign crashes

  • September 30, 2015
  • 1 reply
  • 170 views

Migrated CS5 from Macbook Pro to new Macbook Air; All apps work except Indesign. It crashes. Downloaded CS5 Indesign but the Product key says it is not correct.

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    Correct answer John T Smith

    Mac Migration and Time Machine DO NOT WORK with Adobe program activations due to hidden registration files

    Sign out of your account... Uninstall... run the Cleaner...

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -using the cleaner after uninstalling and before reinstalling is needed

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your account... Reinstall

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 30, 2015

    Mac Migration and Time Machine DO NOT WORK with Adobe program activations due to hidden registration files

    Sign out of your account... Uninstall... run the Cleaner...

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -using the cleaner after uninstalling and before reinstalling is needed

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your account... Reinstall