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T
timl38341114
Participant
October 26, 2018
Answered

Missing file in download of CS6

  • October 26, 2018
  • 2 replies
  • 822 views

Hello all,

My charity has purchased 2 copies of CS6, which we would like to move to two new computers.

I downloaded Creative Suite 6 Design and Web Prem, went to install and was told there was a file missing and to run Adobe Support Advisor, which seems to have been discontinued by Adobe. I've tried again and this is still the case.

Does anyone have any solutions as to how we can overcome this issue so we can use our software on our new Macs?

Many thanks

This topic has been closed for replies.
Correct answer 02GEEK

take a look

CS6 - MAC OS Sierra

2 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 26, 2018

Hi Timl38341114,

As you have mentioned you are unable to install CS6 on the new machines, could you please let us know if you are downloading the CS6 apps from the following link: Download Adobe Creative Suite 6 applications?

Turn off system firewall, antivirus, internet security software's installed on your machine before downloading and installing.

Let us know if this helps.

0
02GEEKCorrect answer
Participating Frequently
October 26, 2018

take a look

CS6 - MAC OS Sierra

T
timl38341114Author
Participant
October 26, 2018

Thank you both so much for your help. I've followed the workaround shared in the post by 02GEEK. :-)

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