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M
mcmotta
Participant
July 26, 2020
Answered

Most recent Creative Cloud update on a Windows 7 desktop aborts with error 0xc0000013

  • July 26, 2020
  • 3 replies
  • 706 views

Creative Cloud and a set of Adobe apps were running fine until an attempt to install the latest update caused "The application was unable to start correctly (0xc0000013).  I suspect this is associated with running Windows 7... what to do?  Is there a way to roll back to the previous Creative Cloud .exe and stay with that, no more updates!, until I move everything onto a Windows 10 PC?

Thanks for your help... ;-)>

This topic has been closed for replies.
Correct answer RuskinF

I believe that there is no going back anymore. This is the most i could find out about your problem.

I hope this helps!

https://helpx.adobe.com/in/download-install/using/install-previous-version.html

 

I will not waste your time. Just go through this resource. It may help.

3 replies

R
RuskinFCorrect answer
Participating Frequently
July 27, 2020

I believe that there is no going back anymore. This is the most i could find out about your problem.

I hope this helps!

https://helpx.adobe.com/in/download-install/using/install-previous-version.html

 

I will not waste your time. Just go through this resource. It may help.

M
mcmottaAuthor
Participant
July 28, 2020

Thanks for your note. Actually, my problem is with Creative Cloud.exe itself, not with any of the Adobe Apps.  I have used Adobe's CC Uninstaller, which follows through and says it has removed Creative Cloud.  Then I install Creative Cloud anew, and that appears to have worked, as well.  BUT... when I try to open the new Creative Cloud app, I get the same error message as from the beginning, which looks like this:

 

Well, duh. Nowhere on Adobe's website can I find a reference to this error message.  I figure that a specific error message is referencing a specific error, and it might be cool to know what that error is, and even, how to fix it!  Until then, I won't even try to run Lightroom Classic, in case I end up trashing the file structure.  If I can't get this fixed soon, I guess I just go looking for an alternative to Adobe products... Again, thanks for trying to help... if anyone finds a 0xxc0000013  reference somewhere, please let me know...

M
mcmottaAuthor
Participant
August 1, 2020

A follow-up on this issue.  I have been making a rather fundamental mistake in describing this problem.  The error message 0xxc0000013 is not an Adobe error - it's a Windows 7 error. 

 

I have found a few references to it online, but no solution.  To recap... Adobe Creative Cloud desktop was running cool on my Win 7 machine until the latest update.  Now it will not run and presents this message:

 

I've uninstalled, and reinstalled, tried with no VPN running, no AntiVirus running. What might help is to just uninstall and installed the previous version of CC desktop, either an earlier version of June 2020 or the March 2020 version, which ran fine.  But where do I find an older version to download?

M
mcmottaAuthor
Participant
July 27, 2020

Thanks for your note.  Actually, I have been happily runnning Creative Cloud and several apps including Lightroom Classic on my Windows 7 PC, installing updates as they arrived, the penultimate one about a month ago. When the June update for CC arrived a few deays ago, I went ahead and attempted to install it. Hence the crash and hang reported above. I knew support for Windows 7 had ceased, but I assumed the installer could detect the fact I was running Win 7 and advise me not to proceed.  My mistake.  The point now, however, is how to roll back.  I do have a complete backup of the drive where Adobe software lives, but I suspect it's not as simple as just uninstalling CC and replacing it with the previous files.  Or is it?

Just Shoot Me
Just Shoot Me
Legend
July 26, 2020

The most Recent version of the CC desktop app Will NOT run on Windows 7. In fact that has been the case for almost a year. Sometime around Jan or Feb the newer versions of the CC DTA wouldn't install on Win 7.

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