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JonasAiS
Participant
April 22, 2016
Answered

Move license from old computer to new computer

  • April 22, 2016
  • 1 reply
  • 9652 views

Hi,

How do I do this? Just uninstall on the old one and download to the new one?

If so, I need some license information - I guess. But when I go to my account page and look at my products it is blank. I.e. my products are not registered. But obviously I have products ( Creative Cloud, PS) otherwise I wouldn't be able to get to the accounts page in the first place...

Regards

Jonas

Correct answer Ned Murphy

Adobe products have to be installed using installation files - they cannot be moved between machines.  Your license allows for activated installations on two machines so there is no need to do anything on the original unless you wish to discontinue the ability to work with it.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
April 22, 2016

Adobe products have to be installed using installation files - they cannot be moved between machines.  Your license allows for activated installations on two machines so there is no need to do anything on the original unless you wish to discontinue the ability to work with it.

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

Participant
July 9, 2017

I have one license copy on my home desktop computer and one copy on the mobile notebook. I now am upgrading to a new notebook computer. Please advise how to do this properly, as both activated licenses are already used.

John T Smith
Community Expert
Community Expert
July 9, 2017

Sign out of your subscription on old computer to release the activation... sign in to your subscription on new computer... install

Download & Install instructions https://forums.adobe.com/thread/2003339

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq