Muse CC 2014.1 Installation Fails

[haintblueguy]

I have been using Muse CC 2014 on a PC with a fully-updated version of Windows 7. Recently, the CC Desktop App informed me that a new version was available so I tried to install it from there. I got the error message below.

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6 -----------

ERROR: Key not valid for use in specified state.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Key not valid for use in specified state.

ERROR: Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

I totally uninstalled the old version. I made sure (as best I could) that there were no partial versions of Muse anywhere on my computer.

After much Googling, I did (or attempted to do) everything suggested on this page Error 1603: A fatal error occurred during installation except for running the Adobe Cleaner Tool. I did not run the Adobe Cleaner Tool because I don't want to have to reinstall Premiere, After Effects, Photoshop, Encore, and all the other stuff I use every day.

I have tried other stuff but nothing seems to be working. Any help would be greatly appreciated. Thanks.

- Lee

[Jeffrey_A_Wright]

Lee what is the specific error within your installation log for the 1603 error.  You can find details on how to review your installation log file at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post the specific error contained within the log to this discussion.

Also what is the installation location which you are utilizing to install Adobe Muse?  Can you uninstall and reinstall other Adobe Creative applications successfully?

[haintblueguy]

Thanks for the quick response.

I was able to uninstall and update other apps both immediately before and immediately after I started having trouble with Muse. I use most of the CC suite and Muse is the only one that is giving me problems. The two previous versions (CC and CC 2014) worked fine and I had no problem with updates or new versions. Muse 2014.1 installed just fine on the PC laptop I use sometimes but it isn't installing on my desktop PC.

The install location is C:\Program Files\Adobe.

Below are all the errors listed in the log. I am including them in context so you can see what came before and after. If you need me to post the whole log, I can do that.

08/28/14 13:47:06:928 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action ended 13:47:06: InstallValidate. Return value 1.

08/28/14 13:47:06:929 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action 13:47:06: RemoveExistingProducts. Removing applications

08/28/14 13:47:06:929 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action start 13:47:06: RemoveExistingProducts.

08/28/14 13:47:06:930 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action ended 13:47:06: RemoveExistingProducts. Return value 1.

08/28/14 13:47:06:931 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action 13:47:06: InstallInitialize.

08/28/14 13:47:06:931 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action start 13:47:06: InstallInitialize.

08/28/14 13:47:06:998 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action ended 13:47:06: InstallInitialize. Return value 1.

08/28/14 13:47:06:999 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action 13:47:06: ProcessComponents. Updating component registration

08/28/14 13:47:06:999 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action start 13:47:06: ProcessComponents.

08/28/14 13:47:07:173 | [ERROR] |  | OOBE | DE |  |  |  | 6636 | Key not valid for use in specified state.

08/28/14 13:47:07:174 | [ERROR] |  | OOBE | DE |  |  |  | 6636 |

08/28/14 13:47:07:174 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action ended 13:47:07: ProcessComponents. Return value 3.

08/28/14 13:47:07:175 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Message type: 2, Argument: 0

08/28/14 13:47:07:176 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Message type: 2, Argument: 1

08/28/14 13:47:07:179 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Action ended 13:47:07: INSTALL. Return value 3.

08/28/14 13:47:07:180 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Property(S): UpgradeCode = {F36C470F-8E2D-4A1F-BFC9-64AB37CE8639}

08/28/14 13:47:07:241 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Property(S): SourcedirProduct = {0A030E99-7CFB-4F35-B1A8-B495F8B36E7A}

08/28/14 13:47:07:242 | [INFO] |  | OOBE | DE |  |  |  | 6636 | === Logging stopped: 8/28/2014  13:47:07 ===

08/28/14 13:47:07:254 | [INFO] |  | OOBE | DE |  |  |  | 6636 | 1: 2 2: 0

08/28/14 13:47:07:254 | [INFO] |  | OOBE | DE |  |  |  | 6636 | 1: 2 2: 1

08/28/14 13:47:07:258 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Installation result: 1603

08/28/14 13:47:07:258 | [ERROR] |  | OOBE | DE |  |  |  | 6636 | Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Key not valid for use in specified state.

08/28/14 13:47:07:258 | [ERROR] |  | OOBE | DE |  |  |  | 6636 |

08/28/14 13:47:07:258 | [INFO] |  | OOBE | DE |  |  |  | 6636 | Third party payload completed.  Testing return code: 1603

08/28/14 13:47:07:258 | [ERROR] |  | OOBE | DE |  |  |  | 6636 | Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603

08/28/14 13:47:07:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

08/28/14 13:47:07:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | :: END TIMER :: [Payload Operation :Muse_2014_1_CC_LS24.msi_2014.1.1.6] took 5201.05 milliseconds (5.20105 seconds) DTR = 42.2991 KBPS (0.0413077 MBPS)

08/28/14 13:47:07:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6

08/28/14 13:47:07:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | No operation.  We're done:

08/28/14 13:47:09:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Total components installed: 0

08/28/14 13:47:09:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Total components repaired: 0

08/28/14 13:47:09:318 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Total components removed: 0

08/28/14 13:47:09:318 | [WARN] |  | OOBE | DE |  |  |  | 4396 | DW050: The following payload errors were found during install:

08/28/14 13:47:09:318 | [WARN] |  | OOBE | DE |  |  |  | 4396 | DW050:  - Adobe Muse CC (2014.1): Install failed

08/28/14 13:47:09:319 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Call PostSession Custom Hook

08/28/14 13:47:09:328 | [INFO] |  | OOBE | DE |  |  |  | 4396 | :: END TIMER :: [Total Timer] took 8356.35 milliseconds (8.35635 seconds) DTR = 28.242 KBPS (0.0275801 MBPS)

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | -------------------------------------- Summary --------------------------------------

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |  - 0 fatal error(s), 3 error(s)

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Win OS version: 6.1.1.0 64 bit Type: 1

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | ----------- Payload: Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6 -----------

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | ERROR: Key not valid for use in specified state.

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Key not valid for use in specified state.

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | ERROR: Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Please search the above error string(s) to find when the error occurred.

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | These errors resulted in installer Exit Code mentioned below.

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | -------------------------------------------------------------------------------------

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 |

08/28/14 13:47:10:338 | [INFO] |  | OOBE | DE |  |  |  | 4396 | Exit Code: 7 - Unable to complete Silent workflow.

08/28/14 13:47:10:340 | [INFO] |  | OOBE | DE |  |  |  | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

08/28/14 13:47:10:340 | [INFO] |  | OOBE | DE |  |  |  | 4396 | END - Installer Session

08/28/14 13:47:10:340 | [INFO] |  | OOBE | DE |  |  |  | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

[ThePvPPaladin]

I have the Same Error too. Everything is the same pretty much.

[Sheena Kaul]

Hi haintblueguy,

Please refer to the help document below:

Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

Hope this helps.

Regards,

Sheena

[haintblueguy]

I tried everything on that list. Two or three times. Nothing works. I'm still getting the same error message.

And, after uninstalling Adobe Air as suggested in Step 3, I can't reinstall it. I have restarted. I have downloaded a new version of the Air installer.

The list of error messages in Step 4 are completely different from what I'm getting.

Still can't install the latest version of Muse.

[Jeffrey_A_Wright]

Haintblueguy if you are unable to affect the file permissions with your current User account then please create a new local administrator account.   If the errors are identical then it is due to an inability for the installer to write to the specified location.

[haintblueguy]

I finally got enough of a break to try this. Creating a new admin account and installing from there worked perfectly. Thanks!

[Jeffrey_A_Wright]

Excellent thank you for the update Haintblueguy.  You may want to consider migrating your documents and settings to a different User account if you continue to experience difficulties with the original User account.