Muse CC - Installation Failed

Forum|Forum|12 years ago
June 18, 2013
2 replies
2726 views

I've downloaded and installed most of the new cc apps that I need, but the Muse CC installation fails. After clicking on the "learn more" link in the Creative Cloud app, a popup appears informing me that: "Installation Failed. A beta version of this product exists on this computer. Please quit and uninstall that version before continuing" Well I didn't have a beta version, but I did quit and deleted the version I did have. After emptying the trash, tried again - and received exactly the same message. Am on Mac OSX 10.7.5 Version of Muse prior to attempting to install the cc version was Release version 4.1, Build 8

Creative Cloud

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Correct answer Benoitleger

Hey, I had the same problem. I contacted adobe and they gave me this linka and everything worked perfectly http://www.adobe.com/go/muse_latest_mac%22%3Ehttp://www.adobe.com/go/muse_latest_mac

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BenoitlegerCorrect answer

Participant

Hey, I had the same problem. I contacted adobe and they gave me this linka and everything worked perfectly http://www.adobe.com/go/muse_latest_mac%22%3Ehttp://www.adobe.com/go/muse_latest_mac

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tharper52

Participant

I have the same problem.

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michaell21131892

Participant

I contacted Adobe through their customer service chat and they had me go here... http://www.adobe.com/support/contact/cscleanertool.html and install the cleaner tool. I selected Adobe Muse from the list, cleaned it up, and reinstalled Muse. It worked.