Muse Software

[Julio.Bouza]

Whey in the world would Adobe include the Muse Software as part of the list of applications in the plan when the software is not even supported enought causing confusion to users by installing it and not opening????????

[Shivangi_Gupta · Accepted solution]

Hi Julio.Bouza,

Thank you for reaching out. Adobe Muse is no longer supported because Adobe released the final version on March 26, 2018, and ended technical support on March 26, 2020. This means that there will be no further updates or fixes for the software, which might be causing the issues you’re experiencing.

For creating websites, you might want to explore other Adobe tools like Adobe XD for UI/UX design, Adobe Portfolio for portfolio websites, or Adobe Express for simple web pages. 

If you have any more questions or need further assistance, feel free to ask!

Thanks,

Shivangi

[Julio.Bouza]

Not the point.  I understand is no longer supported so don't inlcude it on the list of applications in my subscription.  Four years after the fact and is still listed???  

[kglad]

@Julio.Bouza 

you're lucky.  there are scores of users complaining they can't install muse.

[Julio.Bouza]

I can install it but can't started; crashes.  Took me several days searchign around to figure out that is not even supported.  And that is not the only application on the list that is not supported.  For the amount of money Adobe charges for subscription one would think they could manage that.  Is like false advertisement in many ways.  "You get 100+ apps" except a few are not even supported any more and the rest is just duplicate

fucntionality of 1 or more other apps.

[kglad]

check the various solutions here, https://community.adobe.com/t5/creative-cloud-services-discussions/muse-not-running-after-creative-c...

and, unless it's really important, don't bother.

[Peru Bob]

Just because it's listed doesn't mean you need to use it.

Just ignore it.

[Julio.Bouza]

Well as a new user to Adobe I was thinking of using it since it was included in my list of apps.  A new user doesn't know that Adobe is no longer supporting it and then app crashes at startup and it thinks is a bug.

[Ben M]

Well as a new user to Adobe I was thinking of using it since it was included in my list of apps.  A new user doesn't know that Adobe is no longer supporting it and then app crashes at startup and it thinks is a bug.

By @Julio.Bouza

I'm curious where you saw it was still being included with your apps. When I search their current product page ( https://www.adobe.com/products/catalog.html#category=all ), I don't see Muse listed anymore and I don't see it in my Creative Cloud app list either. At this point it's probably safe to assume that Adobe is moving out of the web space altogether as Muse was discontinued years ago, XD was recently scrapped after the failed Figma acquisition, and Dreamweaver is in minimal maintenance.

[Julio.Bouza]

along with a couple others that are also no longer supported.  I am even able to download the darn thing but of course it crashes if it has been that long that has not been around; 4 years.

[kglad]

did you check the crash fixes?

[Julio.Bouza]

Yeap.  Many of the classes in the code were deprecated by Apple a few years ago.

[kglad]

ok