Participant

Answered

Must Constantly Reinstall/Repair Creative Cloud

Forum|Forum|8 years ago
August 28, 2017
3 replies
32392 views

I installed Adobe Creative Cloud. At first, every time I launch it, I received a message stating that the app was damaged. I would click "Repair" to continue.

A reinstall would process, and the error would disappear - only to reappear an hour or so later.

Finally, the repairs started failing, and I received a message instructing me to reinstall Creative Cloud. After reinstalling, Apps function for a day or so, and then I start getting errors again:

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from 'http://www.adobe.com/adobecreativecloudapp'."

So once again, I removed and reinstall.

No change - keeps getting repair prompts.

So after repairs and reinstalls - what else is there?

Windows 10 Pro 64 bit

Intel Xeon CPU E5-1650 v3 @ 3.50GHz 3.50 GHz

16 GB RAM

Correct answer kglad

look for a program on you computer (eg, av, antimalware, cleaner) that's corrupting your cc files.

AnOpticalView

Known Participant

The STAFF member clearly is abusing privilege here but marking an unanswered issue as ANSWERED when it isnt .....

I certainly dont operate in any commercial department and with 30+ years of IT expertise certainly have the skills needed to fix issues if only ADOBE would tell us what ports need opening etc what ADOBE applications and their names access the internet (if the issue is security firewalls?) which is certainly not proven?

It looks like the 'Old Guard' that created and maintained Photoshop and such-like have retired and the youngsters and their less competent managers are unable to cope?

What with crippled Lightroom CC v6 about to be abandoned in favour of v7 another dying ADOBE application gets swept under the carpet.

Just what is going on in the Corporation and why is this forum just full of denials and apologetists? It aint as if ADOBE arent reeling in massive declared profits and cannot afford to get decent staff and have a real forum that sorts problems?

Jeffrey_A_Wright

Community Manager

CreativePlanForMe I am sorry that you continue to have your installation of the Adobe Creative Cloud desktop application becoming damaged after it was successfully installed. I would recommend you start a new forum discussion, in the Creative Cloud Download & Install forum - Creative Cloud Download & Install , if the details in this discussion are not allowing you to resolve your error.

For a complete list of servers, and ports, needed to utilize a Creative Cloud membership please see https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf CreativePlanForMe.

AnOpticalView

Known Participant

Most interestingly, Jeff A Wright has decided that the Creative Cloud installation becomes damaged after a successful install? This indeed could be the case but I have just found that a repair install is not needed but compatibility troubleshooter (In Win 10 PRO 64 bit) seems to fix it? Seems like the current Creative Cloud install does not have compatibility with Win 10 to me?

It used to but perhaps sloppy update programming has reversed things?

AnOpticalView

Known Participant

I also am repeatedly repairing Creative Cloud.

This suggests poor programming and worse testing by ADOBE and blaming other software is just unprofessional and hardly rates as support?

I did warn that ADOBE was failing and the gross slow-down of LR and PS are indicative of this.

How many of us run with GPU acceleration disabled as these two applications fail so often? Has ADOBE sacked all its competent programmers?

Jeffrey_A_Wright

Community Manager

CreativePlanForMe, Jonjon.eiko, and Lward as Kglad indicated in post #1 there is software on the computer that is current damaging the installation of the Adobe Creative Cloud desktop application.

If you are unable to personally adjust the settings for any installed anti-virus software, system utilities, backup software, or system optimizers then please work with the individuals who do have the necessary access. This may be an I.T. department or someone who is able to adjust the settings of the installed software so that it is not damaging installed software.

If you do not have access to an organization, to adjust the software, then please contact the software manufacturer. They will be able to assist you with adjusting the software so that it no longer interferes with the existing installation of software on the computer.

If all three of you are using Symantec Endpoint Protection then please contact Symantec. It is very likely that once the appropriate settings are imputed you will be able to continue utilizing your Adobe and Symantec software.

J

jd_vincent

Participant

I'm reminded of an episode of Star Trek where the character Q says to the Enterprise crew -- "the answer is simple, you simply change the gravitational constant of the universe." Something mere humans don't have the power to do.

Your answer is like that. It leaves it up to your customers to diagnose software conflicts (not everyone's strength) and at a minimum "tweak the settings" -- at most we mere mortals are supposed to contact a software maker and convince them to guide us through changing their software or to fix their software. Even if each and every one of us were tech savvy enough to diagnose the problem; charismatic enough to make software companies do our bidding -- you're offloading a whole lot of work on your end users.

How many dozens or hundreds or thousands of hours of your customers time are you wasting by making us responsible for the fix?

How many people will be making the same fix a hundred others already have?

The efficient thing -- the customer friendly thing -- the "you charge a lot of goddamn money for a premium product so stop giving us shareware customer service" thing -- would be to fix the software on your end. One fix on your end -- not tens of thousands of people having the same journey over and over. Your company won a loyal customer base through customer service. Please don't forget it*. Manuals that made sense, people who answered the phone, software that was more reliable than the competitors' -- made you to the gold standard, gave you the monopoly you're now exploiting with half-baked service.

Nobody ever cost-cut their way to greatness. Spend the money, fix the software.

* Actually, please remember it -- because this response and dozens like it and your crappy customer service line are indications that you don't remember who pays the bills.