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C
Cookiee
Participating Frequently
September 20, 2015
Answered

My Adobe Creative Cloud won't open after installing.

  • September 20, 2015
  • 4 replies
  • 4188 views

I have been trying to fix this myself for over a night. The Creative Cloud Setup will load and after it's finished, it won't prompt anything open. If I try to click the Adobe CC icon on my desktop, even as administrator, it won't do anything. Please help! I need this for college. How can I get it working?

EDIT: I have tried to uninstall with Add or Remove Programs, CCleaner and even the Adobe Cleaner Tool. CCleaner and Add or Remove programs don't do anything if I click uninstall, and Adobe Cleaner says it has been uninstalled successfully but still doesn't do anything. This has worked on my older laptop.

This topic has been closed for replies.
Correct answer Sheena Kaul

Please refer to the help document below:

Creative Cloud applications revert to trial mode after an update to CC 2015

4 replies

C
CookieeAuthor
Participating Frequently
September 21, 2015

It worked. I ran the CC Tool and then removed every folders. But after that, I was able to install, except they gave me a trial for the applications I downloaded... My school provided this for me and I'm searching for forum discussions similar to that :/

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 21, 2015

Please refer to the help document below:

Creative Cloud applications revert to trial mode after an update to CC 2015

C
CookieeAuthor
Participating Frequently
September 21, 2015

Thanks. I'm at the part of resetting the host file for adobe. There is no entry that references Adobe

Update: I skipped that part and did the rest of the the steps and it worked. Thank you so much

Sheena Kaul
Sheena Kaul
Legend
September 20, 2015

Hi,

Please try the steps below:

Regards,

Sheena

Moving to Creative Cloud Download & Install‌

Govardhan.V
Govardhan.V
Participating Frequently
September 20, 2015

If you still face same issue , please mention Windows OS version .

C
CookieeAuthor
Participating Frequently
September 20, 2015

I have Windows 8.1


I have done the following, and when I finally do the last step, the setup gives me an error:

We've encountered the following issues:
There seems to be a problem with the download process. For troubleshooting tips, please visit our customer support page.  (Error code: 201)

Sheena Kaul
Sheena Kaul
Legend
September 20, 2015

Please refer to the help document below which explains the Error Code 201:

Error downloading, installing, or updating Creative Cloud applications

Govardhan.V
Govardhan.V
Participating Frequently
September 20, 2015

Uninstall Adobe Creative Cloud application .

If you face any issue Try CC Uninstaller :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

or

You may use Microsoft Fix it tool :

http://go.microsoft.com/?linkid=9779673

After removing Adobe Creative Cloud apps, follow below steps:

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]


Unable to delete?? rename it as Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.


Step 4:

Disable Anti-Virus and Firewall temporarily.


Step 5 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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