My CC license is expired? But it isn't....

[theRealPedron]

I have a corporate license through work for my account. On their end it says I am good to go with the license, but I keep getting this when i boot up:

what can i do to get this fixed? thanks!

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[theRealPedron]

My subscription is active, i checked my account just to verify

i updated After Effects, and STILL got that message. I've also signed in and out of the Creative Cloud app.

What else can i try?

[theRealPedron]

I tried uninstalling and reinstalling Photoshop, but still got the same message? can anyone help?

[theRealPedron]

Please help Adobe! i've only got 86 days remaining, and those are going to tick by fast! I've tried every solution suggested online, but to no avail! I want to continue using Adobe CC, and I've done everything I can in order to do so! PLEASE HELP!

[Nancy OShea]

This is not Adobe tech support.  It's a public user-to--user forum.  If you have an Enterprise account, you must reach out to your IT dept.  If they cannot sort it out, they have an Adobe rep to contact during normal business hours.

[theRealPedron]

Nancy, I appreciate your reply. This is Adobe's official forum. Are you telling me I can't ask for help from one of their experts? I apologize if that's not the case.

This isn't an IT thing. I have access. Adobe.com tells me I have access. When I go online the online account matches the Creative Cloud desktop app in identifying which apps I have installed, so they are talking to each other. However, when i boot these up I get errors saying it's expired. This is a bug.

[Nancy OShea]

I am a product user like you.  However Enterprise account holders are different from individual account holders.   Your CC desktop App is different from mine.  So I can't help you.  Adobe staff rarely visit this space.   And when they do, they'll most likely tell you to contact technical support.

https://helpx.adobe.com/contact.html