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duncan10
Inspiring
November 4, 2019
Answered

My cloud storage is saying 20GB but I have upgraded to 1TB

  • November 4, 2019
  • 5 replies
  • 1863 views

Please, can you help resolve this?

 

I have the following packages:

 

Photography plan with 1 TB

Premier Rush.

 

My Windows desktop app is saying I only have 20GB and I need to upgrade?

Thanks

This topic has been closed for replies.
Correct answer duncan10

I signed out of all accounts and still not refreshing. I only upgraded last night. Do you think there is a lag?

 

---It took 3 days for my account to refresh. SOLVED

5 replies

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duncan10Author
Inspiring
November 5, 2019

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ggaggia
Participant
May 11, 2020

Hi - did this get solved - I have same issue - adobe say wait for 24 hrs??

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duncan10Author
Inspiring
May 11, 2020
Yes it took a day or 2 but it eventually refreshed
Regards,
Duncan
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duncan10Author
Inspiring
November 5, 2019

You have no idea? It is quite simple. As I have said it is a package I own.

 

It is still showing as 20GB. I did try to call Adobe support today, but I did not have the time to wait longer than 10 minutes, so I hung up.

Just Shoot Me
Just Shoot Me
Legend
November 4, 2019

Go to the Main Adobe site and log in to your account and check the status.

I have no idea why you mention Premiere Rush. If you purchased a subscription to that Adobe app then maybe that 1TB you got is for that program and not an Add On space allotment. Not sure. I'm going to install it now to check. 

    D
    duncan10AuthorCorrect answer
    Inspiring
    November 4, 2019

    I signed out of all accounts and still not refreshing. I only upgraded last night. Do you think there is a lag?

     

    ---It took 3 days for my account to refresh. SOLVED

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 4, 2019

    Sign out of your Adobe account and sign back in to see if that refreshes your information

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