My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

[ADO2]

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do? Shall I uninstall and reinstall Creative Cloud?

I have a stationary Mac (a bit old).

Thank you in advance.

[Jeffrey_A_Wright]

Bladlus what version of Mac OS are you using?  What steps have you implemented to resolve the inability to interact with the Creative Cloud Desktop application?  Were any changes recently made to the computer?

[ADO2]

Hello, it is a stationary Mac OS X, version 10.7.5

Adelheid

Fra: Jeff A Wright <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>

Svar til: "jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com<mailto:jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com>" <jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com<mailto:jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com>>

Dato: Monday, February 2, 2015 8:08 PM

Til: Adelheid Ottesen <adelheid.ottesen@stormgeo.com<mailto:adelheid.ottesen@stormgeo.com>>

Emne: My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7154587#7154587>

[Jeffrey_A_Wright · Accepted solution]

Bladlus please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.