My illustrator is not installing

[tiffaniem69219886]

I am having this new issue where i am trying to install illustrator and it is not working.  The weird thing is, it says it is installing and but i don't see proof anywhere it did and I can't find the app.  My creative cloud update has stalled at updating at 33% and i am not sure what to do as I keep going in circles.  any help would be much appreciated!!

[kglad]

restart your computer and check your cc app to see if illustrator is installed and updated.

[Nancy OShea]

Also ensure that your system meets the new minimum requirements to run CC Desktop App and Illustrator.  If it doesn't, you'll need to upgrade your OS or get a new computer.

• Adobe Creative Cloud system requirements
• Adobe Illustrator system requirements

[sulistyono33493331ratu]

I already change the os. Illustrator still can not be installed

[John Waller]

Tell us more about your system. Otherwise we have to ask lots more questions before we can help you.

Which OS are you now running?

[kglad]

@sulistyono33493331ratu 

did your installation start without problem and then stop/freeze, too?

[Shivangi_Gupta]

Hi @sulistyono33493331ratu,

We're here to help. Do you get any specific error? 

Regards,

Shivangi

[sulistyono33493331ratu · Accepted solution]

Halo... my illustrator already fixed it by your team. Thanks so much.


Regard
Sulistyono

[kglad]

@sulistyono33493331ratu 

thanks for the update.  what was the fix?