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My illustrator is not installing

New Here ,
Jul 27, 2019 Jul 27, 2019

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I am having this new issue where i am trying to install illustrator and it is not working.  The weird thing is, it says it is installing and but i don't see proof anywhere it did and I can't find the app.  My creative cloud update has stalled at updating at 33% and i am not sure what to do as I keep going in circles.  any help would be much appreciated!!

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correct answers 1 Correct answer

New Here , Nov 12, 2023 Nov 12, 2023
Halo... my illustrator already fixed it by your team. Thanks so much.


Regard
Sulistyono

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Community Expert ,
Jul 28, 2019 Jul 28, 2019

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restart your computer and check your cc app to see if illustrator is installed and updated.

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Community Expert ,
Jul 28, 2019 Jul 28, 2019

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Also ensure that your system meets the new minimum requirements to run CC Desktop App and Illustrator.  If it doesn't, you'll need to upgrade your OS or get a new computer.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 08, 2023 Nov 08, 2023

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I already change the os. Illustrator still can not be installed

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Community Expert ,
Nov 08, 2023 Nov 08, 2023

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Tell us more about your system. Otherwise we have to ask lots more questions before we can help you.

 

Which OS are you now running?

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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@sulistyono33493331ratu 

 

did your installation start without problem and then stop/freeze, too?

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Hi @sulistyono33493331ratu,

We're here to help. Do you get any specific error? 

Regards,

Shivangi

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New Here ,
Nov 12, 2023 Nov 12, 2023

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Halo... my illustrator already fixed it by your team. Thanks so much.


Regard
Sulistyono

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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@sulistyono33493331ratu 

 

thanks for the update.  what was the fix?

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