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tommykovatch41
Participant
August 25, 2014
Question

My Master Collection CS4 will not install - "Setup Error" Setup has encountered an error and cannot continue.

  • August 25, 2014
  • 1 reply
  • 1244 views

I'm running a PC.  Windows 7. 8GB RAM.  Core i7 @ 2 GHz - 160GB of free disk space.

I purchased this in 2009.  This is the third PC since that time.  Had similar issue trying to install on last PC. 

Install just doesn't happen.  I have DVDs, so this is not a download.  I put in the DVD and it starts the setup and then just quits and gives me the above error.  The only option I have is to click on the "quit" button.  That's it.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2014

    uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    if that fails to solve the problem and there's no specific error message, check your install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

    T
    tommykovatch41Author
    Participant
    August 25, 2014

    The CC Cleaner Tool didn't do anything.  It said it didn't find anything.

    I did troubleshoot the install log and found this:

    Installation result: 1603

    [    6092] Mon Aug 25 13:41:14 2014 ERROR

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    Bootstrapper failed to install

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    [    6092] Mon Aug 25 13:41:26 2014  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    What do I do now???  I guess it is saying the Object already exists, but I haven't installed yet. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 29, 2014

    Okay, I've tried all of the 1603 suggested fixes with no success.

    So let me clarify a bit more.  I run Autoplay.exe and the DVD starts up.  Then it pops up an Adobe CS4 window that has an "Install Adobe CS4 Collection" button.  There are also "Read Me" and "Browse DVD Contents" buttons in the window, but that's it.

    I click the "Install" button and then the next thing I see is a window that shows "Checking System Profile" with a status bar.  That status bar gets to about 50% then everything just stops and I get the aforementioned error.  So this error is occurring while set up is checking my system profile.

    Does that help in our efforts to figure this out?  Thanks in advance for the assistance.


    copy your dvd contents to a desktop direcctory, then click setup.

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