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tommykovatch41
Participant
August 25, 2014
Question

My Master Collection CS4 will not install - "Setup Error" Setup has encountered an error and cannot continue.

  • August 25, 2014
  • 1 reply
  • 1244 views

I'm running a PC.  Windows 7. 8GB RAM.  Core i7 @ 2 GHz - 160GB of free disk space.

I purchased this in 2009.  This is the third PC since that time.  Had similar issue trying to install on last PC. 

Install just doesn't happen.  I have DVDs, so this is not a download.  I put in the DVD and it starts the setup and then just quits and gives me the above error.  The only option I have is to click on the "quit" button.  That's it.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2014

    uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    if that fails to solve the problem and there's no specific error message, check your install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

    T
    tommykovatch41Author
    Participant
    August 25, 2014

    The CC Cleaner Tool didn't do anything.  It said it didn't find anything.

    I did troubleshoot the install log and found this:

    Installation result: 1603

    [    6092] Mon Aug 25 13:41:14 2014 ERROR

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    Bootstrapper failed to install

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    [    6092] Mon Aug 25 13:41:26 2014  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    What do I do now???  I guess it is saying the Object already exists, but I haven't installed yet. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    September 8, 2014

    CS4 is broken out on 4 DVDs, so I just downloaded CS4 from Adobe site and tried to install from the downloaded version.  Identical error occurred.  This is nuts.


    Hi Tommy,

    If it was an issue with the DVD you can also download the CS4 Master Collections installer files from here: Download CS4 products

    - Dave

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