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tommykovatch41
Participant
August 25, 2014
Question

My Master Collection CS4 will not install - "Setup Error" Setup has encountered an error and cannot continue.

  • August 25, 2014
  • 1 reply
  • 1244 views

I'm running a PC.  Windows 7. 8GB RAM.  Core i7 @ 2 GHz - 160GB of free disk space.

I purchased this in 2009.  This is the third PC since that time.  Had similar issue trying to install on last PC. 

Install just doesn't happen.  I have DVDs, so this is not a download.  I put in the DVD and it starts the setup and then just quits and gives me the above error.  The only option I have is to click on the "quit" button.  That's it.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2014

    uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    if that fails to solve the problem and there's no specific error message, check your install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

    T
    tommykovatch41Author
    Participant
    August 25, 2014

    The CC Cleaner Tool didn't do anything.  It said it didn't find anything.

    I did troubleshoot the install log and found this:

    Installation result: 1603

    [    6092] Mon Aug 25 13:41:14 2014 ERROR

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    Bootstrapper failed to install

    Log of: objectisRunning {string}: 0percentComplete {string}: 100message {object}: [object Object]Log of: object  code {string}: 2  args {object}: [object Object]Log of: object  code {string}: 1603  errorText {string}: Object already exists.

    [    6092] Mon Aug 25 13:41:26 2014  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    What do I do now???  I guess it is saying the Object already exists, but I haven't installed yet. 

    T
    tommykovatch41Author
    Participant
    September 22, 2014

    Hi Tommy,

    If it was an issue with the DVD you can also download the CS4 Master Collections installer files from here: Download CS4 products

    - Dave


    I've already tried that. I still get the same error. I'm not sure if I'm missing anything in the installation log so if any of you want to take a peek, here it is: Dropbox - Adobe Creative Suite 4 Master Collection 4.0 09-21-2014.log.gz

    Hopefully someone might be able to find the root of the problem, but I really appreciate the help so far.

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