Need help with Error Code: 1002 Please!

[perrih91741136]

I'm trying to update my Id CC & am getting the Error Code: 1002

Any suggestions before I try support?

Thanks!

[Tanusree · Accepted solution]

Hi,

Please follow the steps below:

Uninstall CC Desktop App using https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Run the Adobe CC Cleaner Tool from here : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer

Install Creative Cloud app : https://www.adobe.com/creativecloud/desktop-app.html

Let us know if this works!

[perrih91741136]

Yes, it did! Thanks!

[Sheena Kaul]

Moved to Creative Cloud Download & Install‌

[lindsayf79326774]

did not work. i could not open the uninstaller