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need help with error code 119 : server not responding

Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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hi.
when i try to update cc or install adobe apps or reach storage it show up this error code 119 : ther was problem . Server not responding check your internet and firewall setting and press retry .
i tried all internet solutions :
1- i disabeled firewall 
2- tried cmd order
3- reinstalled windows
and my net is good and still have the same problem . please i need help

 

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correct answers 1 Correct answer

Community Beginner , Jun 18, 2023 Jun 18, 2023

somtimes it shows error code 119 and sometimes it shows 116 .
i installed windows 11 and now the problem is fixed . the problem happened with windows 10 
but i hope adobe fix this 

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Community Expert ,
Jun 17, 2023 Jun 17, 2023

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if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

===========================================

<moved from cc desktop bugs>

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Community Beginner ,
Jun 18, 2023 Jun 18, 2023

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thank you for your reply 

but still have the same problem it shows error codes :119-116

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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there's error code 119 and there's error code 116.  if you're seeing both, explain.

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Community Beginner ,
Jun 18, 2023 Jun 18, 2023

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somtimes it shows error code 119 and sometimes it shows 116 .
i installed windows 11 and now the problem is fixed . the problem happened with windows 10 
but i hope adobe fix this 

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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glad to hear the problem's resolved.

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