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stevem22331157
Participant
August 11, 2018
Answered

Need to manually delete Creative Cloud

  • August 11, 2018
  • 1 reply
  • 3332 views

I have to manually delete Creative Cloud and I need to know all the folders and files I need to delete.

I installed CC and then Photoshop on trial. Then I restored my system to an earlier point (Windows 7) and that affected both CC and Photoshop. They don't work but I cannot unistall them. I tryed using AdobeCreativeCloudCleanerTool and Creative Cloud Uninstaller to no avail. With the cleaner tool I got an error: could not find MSVCP140.dll. I tryed to delete folders and files manually and reinstall CC. It installs until 100 % but doesn't open.

Log:

ERROR: Cannot load AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml'

ERROR: Source file does not exist in CopyFileFromSourceToDestination

ERROR: Unable to copy AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml' to pcf folder 'C:\Program Files (x86)\Common Files\Adobe\PCF\{COSY-3.1.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Win-GM.xml'

WARN: Failed to load xml C:\Program Files (x86)\Adobe\Adobe Sync\application.xml. system error:2

Maybe I didn't delete or rename all old files. I think the only solution is remove everything manually but maybe I'm missing something.

Folders renamed: Program Files (x86): Adobe Creative Cloud, Adobe Creative Cloud Experience, (appdata) user/Appdata/local/Adobe: AAMUpdater and OOBE

Manually delete entries in control panel.

Thanks for your help

This topic has been closed for replies.
Correct answer Govardhan.V

Please refer below link for manual removal of Adobe Creative Cloud app.

This installation is no longer functional.

For complete removal of Adobe apps and its folder. refer below link : [ reply #13 ]

Creative Cloud refuses to work.

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
August 12, 2018

Please refer below link for manual removal of Adobe Creative Cloud app.

This installation is no longer functional.

For complete removal of Adobe apps and its folder. refer below link : [ reply #13 ]

Creative Cloud refuses to work.