need to move my Adobe Acrobat XI to new computer

[cathys6673722]

Before I uninstall from my old computer and reinstall to new computer, I wanted to make sure it was that simple.   Everything I can find says it's that simple.   I do know my license number.

Thanks,

[Govardhan.V]

Please make sure to deactivate the application ,before uninstalling in order to save Activation count.

Acrobat XI >Help>Deactivate.

[Govardhan.V]

Fresh installation is very simple, If you don't have installation disc , you may download it using below link :

Download Acrobat products | Standard, Pro | DC, XI, X

At any point , if you face any issue , you can contact Adobe tech Support or you can post issue here on Adobe Forum.

[cathys6673722]

After I deactivate, do I have to register it again when I install on new computer?

Cathy Sams

Project Manager

T 713 939 5140

F 713 939 5171

E cathy.sams@gexpro.com<mailto:cathy.sams@gexpro.com>

www.gexpro.com<blocked::http://www.gexpro.com/>

6901 West Tidwell Road

Houston, TX 77092 USA

P Please consider the environment before printing this e-mail.

[Govardhan.V]

Cathy ,

Activation / Deactivation  is different and the registration process is different.

The maximum activations allowed for individual purchased product is 2 .

If you do not deactivate the product from old computer .

Then you install and activate on new computer , the total activations will counted as 2 .

You might face issue , when you try to install on further computers, you will get notification as Maximum activation limit reached.

Once you start installation process and enter serial number  and sign in, it is the activation process.

[Govardhan.V]

Registration is nothing but registering the purchased product under your Adobe account.

Once you had registered a product under your Adobe account , it will be permanent , unless you opt for transfer of license to some other Adobe ID .

[cathys6673722]

One more question and I think I am ready.

I have 2 licenses registered under my name, is there any way to know for sure which one is loaded on my old computer. Because I know we installed the other one on somebody’s computer but I don’t know who anymore and I would hate to mess them up.

Cathy Sams

Project Manager

T 713 939 5140

F 713 939 5171

E cathy.sams@gexpro.com<mailto:cathy.sams@gexpro.com>

www.gexpro.com<blocked::http://www.gexpro.com/>

6901 West Tidwell Road

Houston, TX 77092 USA

P Please consider the environment before printing this e-mail.

[Govardhan.V]

In this regard you need to contact Adobe Customer Support.

They will surely check your activation accounts and assist you accordingly.

Please click on the below link :

Contact Customer Care

All the best

[cathys6673722]

Thanks for everything, but every time I go to “contact customer care” and pick the product acrobat it doesn’t go any further; which is how I ended up in this forum.

Cathy Sams

Project Manager

T 713 939 5140

F 713 939 5171

E cathy.sams@gexpro.com<mailto:cathy.sams@gexpro.com>

www.gexpro.com<blocked::http://www.gexpro.com/>

6901 West Tidwell Road

Houston, TX 77092 USA

P Please consider the environment before printing this e-mail.

[Govardhan.V]

Select the option "Adobe Acrobat"

Then select " Membership, Account and Payment"  .

Then click on Still need Help option.'

Then click on Chat.

Sometimes , if the chat support is busy , you will have to wait for some time.

The message states like you can try with Adobe Forums while you wait.

Wait for a while till the chat is initiated.