Nessun abbonamento trovato

[Radiant_knowledge0D44]

Dopo aver pagato il pacchetto Adobe con lightroom, lightroom classic e photoshop, l'applicazione dice che il mio termine di prova è scaduto e non ho nessun abbonamento attivo. ho provato in tutti i modi di risolvere la cosa, leggendo sul forum etc. ma non trovo soluzione.

Controllando la mia cronologia ordini non riesco a visualizzare il mio numero di serie, la cosa è per caso connessa?

Grazie

Stefania

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Radiant_knowledge0D44]

when I try to look at my serial number this is happen, are the two things connoted (nessus abbonamento trovato/nessun numero di series) ?

[kglad]

creative cloud does not use a serial number and creative cloud subscribers to not have any serial numbers associated with their programs.  creative cloud subscribers use their adobe id to activate their programs.

download and install the creative cloud desktop app (after signing in with your adobe id - the same one you used to pay for your creative cloud subscription),  https://creative.adobe.com/products/creative-cloud

open the desktop app (a  shortcut will be on your desktop) > click apps and then select the programs you want to install.

the desktop app gives you access to cs6, cc, cc 2014 and cc 2015 apps.  and probably more in the future.

if you already have the cc desktop app and you need to refresh your adobe id, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Radiant_knowledge0D44]

I have already the app and I downloaded the app I need like LR, but when I open the app this is happen

[kglad]

i can't read that and i can't use the translator on an image.  but if you're being prompted for a serial number.

remove the Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

[Radiant_knowledge0D44]

ho provato installare  nuovamente la app da desktop e ha fare nuovamente il login.

dopo aver scaricato l'app lightrooom mi dice che ho nuovamente la settimana di prova.

se presso il bottone per ottieni "licenza per questo software"  mi dice che non ho nuovamente "nessun abbonamento attivo".

se provo ad aquistare il programma nuovamente mi dice che ho già comprato il "pacchetto".

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Radiant_knowledge0D44]

sfortunatamente non riesco a mettermi in contatto con nessuno, neanche nelle ore di business, come è possibile che adobe non abbia un numero o una chat disponibile?

[kglad]

re-read message 10 about your browser and times.

[Kanikas]

Hi Stefania,

I see you have an active subscription under the same ID as with forums. As you mentioned that you are getting an error for trial, kindly follow steps shared in the link for help: Stop Adobe Creative Cloud from opening in trial mode after purchase.

Let us know if this helps. Feel free to update the thread for any other questions.

Thanks

Kanika

[Radiant_knowledge0D44]

when I try to look at my serial number this is happen, are the two things connoted (nessus abbonamento trovato/nessun numero di series) ?

[Radiant_knowledge0D44]

do I need to Reset my hosts file??