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Answered

Nessun abbonamento trovato

Forum|Forum|7 years ago
September 10, 2018
2 replies
1177 views

Dopo aver pagato il pacchetto Adobe con lightroom, lightroom classic e photoshop, l'applicazione dice che il mio termine di prova è scaduto e non ho nessun abbonamento attivo. ho provato in tutti i modi di risolvere la cosa, leggendo sul forum etc. ma non trovo soluzione.

Controllando la mia cronologia ordini non riesco a visualizzare il mio numero di serie, la cosa è per caso connessa?

Grazie

Stefania

This topic has been closed for replies.

Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Kanikas

Community Manager

Hi Stefania,

I see you have an active subscription under the same ID as with forums. As you mentioned that you are getting an error for trial, kindly follow steps shared in the link for help: Stop Adobe Creative Cloud from opening in trial mode after purchase.

Let us know if this helps. Feel free to update the thread for any other questions.

Thanks

Kanika

R

Radiant_knowledge0D44Author

Participating Frequently

when I try to look at my serial number this is happen, are the two things connoted (nessus abbonamento trovato/nessun numero di series) ?

kglad

Correct answer

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

R

Radiant_knowledge0D44Author

Participating Frequently

when I try to look at my serial number this is happen, are the two things connoted (nessus abbonamento trovato/nessun numero di series) ?

kglad

Community Expert

creative cloud does not use a serial number and creative cloud subscribers to not have any serial numbers associated with their programs. creative cloud subscribers use their adobe id to activate their programs.

download and install the creative cloud desktop app (after signing in with your adobe id - the same one you used to pay for your creative cloud subscription), https://creative.adobe.com/products/creative-cloud

open the desktop app (a shortcut will be on your desktop) > click apps and then select the programs you want to install.

the desktop app gives you access to cs6, cc, cc 2014 and cc 2015 apps. and probably more in the future.

if you already have the cc desktop app and you need to refresh your adobe id, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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