New computer - cannot re-install photoshop elements - HELP!!! Would like to upgrade

[ogg]

When I ;type in the serial #, it says not correct

[John Waller]

Which version of Elements do you have a serial number for?

Are you installing that same version?

i.e. you're not trying to enter a PSE11 serial number into PSE12?

[ogg]

No. It is elements 6.0. Purchased that and premiere 4.0 at the same time and I DO have the serial number, but there is no place to download a trial for that old a product BUT my edited genealogy files, etc. are in there and I need to get them on the new computer! Thanks

[Atul_Saini]

Hi Jane Glenn

As CS 6 was never tested on any of the latest versions, there could be an issue with compatibility of the OS and the software that you are using.

Kindly refer : http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop-elements.html#Older ...

Thanks,

Atul Saini

[ogg]

Thanks for your reply. I now have 8.1, so apparently 6.0 will not run on that. Hate to purchase again, but I guess I have no other choice!

[pwillener]

First, there seems to be some confusion: you are talking about PSE 6, and Atul talks about CS6.

If you cannot get PSE 6 to run on Windows 8.1, try it in Vista or XP Compatibility Mode.

As for the serial number problem, someone from Adobe will need to assist you with that.

[Atul_Saini]

Hi,

Please accept my sincere apologies for the statement I stated in my previous post.

I mentioned CS 6 by mistake, wherein, I should have mention PSE 6.0. However the link that I have mentioned is for PSE itself.

Kindly ignore CS 6 from the post.

Thanks,

Atul Saini