This is what I get with the new Creative Cloud App:
How am I supposed to use it?
Can you try quitting the Creative Cloud desktop apps from Task bar and then re-lanching it ?
Also, Are you using any font management software on your machine ?
Can you provide the screen shot for the content in below folder :-
C:\Program files (X86)\Adobe\Adobe Creative Cloud
previously I have restarted my computer, reinstalled the app and restarted it too and nothing has helped. An hour later now, apparently after my login session on the Adobe webpages has expired, I can see something in the pop up menu - a login form followed by a license agreement.
I think that might be the conflict.
Here the screenshot
which file did you delete
I am also having this problem. No font software.
Troy and Andre please try implementing solution 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
That did it! Thanks a ton!
What did it? I still can't figure out what the solution was and I'm about to crawl into the corner in my office and cry. Adobe IS NO HELP. Have been on hold going on 3 hours.
the link in jaw's message 4 contains the solution for the others.
This solved the problem, but it sure took a lot of work to find it. Why can't the cloud desktop sense when its own files are corrupt? If it knows there is nothing to paint into the window, obviously it should throw an exception code that would lead you to the problem.
Thanks. Solution 2 is the real MyCoy.
Thank you for pointing to the fix, worked for me as well!
This solution worked for me!
Your recept worked for me too
Thank you !
I can't delete the opm file because the system tells me that it is being used and the adobe cloud application is open. I cannot open the application and that is why I am here. What shall I do?
Locking this discussion. Several improvements have been implemented to the Adobe Creative Cloud desktop application since 2013 when this discussion was started. If you are facing any difficulties with the Creative Cloud desktop app then please start a new discussion with the specific steps you have implemented. For additional details regarding improvements implemented to the Creative Cloud desktop app please see Creative Cloud Help | Creative Cloud desktop app | Release Notes.
I had the same problem. Manish's solution worked. Thanks.
On a Mac (I'm using Mavericks) you need to quit Creative Cloud app in the Activity Monitor and then relaunch the application. This is what support did for me yesterday and everything reappeared. However this morning everything was blank again so I did what he did and it worked. However, this is a constant problem and a pain to have to do repeatedly. It has only been happening since the latest update of the Creative Cloud desktop app on May 7, 2015
This is exactly the same problem I am having.
I spent over an hour two times on the phone with Adobe support. Finally he said the graphics card driver needed to be updated. For my card I was able to go to Nvidia and download an update and now it works perfectly.
I had the same problem.... so I tried the solution of deleting the database file, as per previous posts and that helped!
I have Windows 7 Premium.
I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.
I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂
Remove all adobe applications and reinstall adobe CC
Bit late to the party here, but I want to add that removing the OOBE file worked for me. I suspect a Windows update caused the error (specifically, 8.1 for 64), as that's the most recent event.
For reference, I've also been getting unusual update notifications for Acrobat Pro OUTSIDE the app, which have all failed, yet now the CC app is working, I see no update for that program.
Did you drag the OOBE file into the trash and empty it? I tried that (I am on a Mac) and it wouldn't all me to empty it