New Creative Cloud Desktop not working

[Sunglow79]

I use a macbook pro, and have OSX 10.8.4. When checking the Apps window on the drop down all I get is a loading spinner, and it just keeps spinning and spinning forever..... My internet is fine, all my programs work fine, I'm just not sure how I will know if there is an update and why this is happening?

[iAnkitkhurana · Accepted solution]

Hi,

If internet is fine then this might be becase of Creative cloud files, please try the steps metioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and see if it works.

Ankit

[Jeffrey_A_Wright]

Moving this discussion to the Creative Cloud Download & Install forum.

[jbm007]

Have you tried this?

1. Close the Creative Cloud Desktop application.
2. Navigate to the OOBE folder.
   
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

1. Delete the opm.db file.
2. Launch the Creative Cloud Desktop application.

[Fino@Aotearoa]

Nothing works. I've uninstalled and reinstalled indesign and creative cloud three times, rebooted heaps. It's a ripoff and a problem adobe could/should fix. Someone has tampered with the serial number and it needs to be reset by adobe.

Adobe should be financially liable for our frustrated wasted time.