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T
tiekoon
Inspiring
December 25, 2011
Beantwortet

New install of E 10 from disk problem

  • December 25, 2011
  • 2 Antworten
  • 1041 Ansichten

I’m attempting to install Elements 10 (Costco Special Edition) from disks (total 3).   New Adobe install on WIN 7 Ultimate, Service Pack 1, no previous edition of Elements.   First disk loads just fine ….until the end.   I get a small box which says complete, insert disk number 2.   Only problem is there appears to be some kind of script running in the background box, as if there is more to install from disk 1 and no way can I eject disk one, without exiting the whole install.   It then won’t pick up where left off if I load disk 2.  If I reload disk 1, it goes into an uninstall and install all over again, only to get stuck at the end again.  This exercise I have done multiple time with same result. 

Question:  what am I missing here?  Do I have a bad install disk?   I hate to exchange at Costco if there is an easy fix. Thanks.

Jack

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von tiekoon

    Tiekoon can you provide a screenshot of this script you are referring too?


    Jeff,

    Think I have this figured out but, only by trial and error.  No, I can not provide screen shot. Kind of a mute issue now anyway!    About the time I was going to do a capture I noticed on the next install attempt a precheck (default) box for Premiere Trail and decided to uncheck and see what happens.  What happened is....bingo,  Disk 1 then installed PE10 "complete" and I didn't get the dialoge box asking for Disk 2 at end.   Hummm....could that be all there is, just one disk need afterall?    Just out of curiosity I loaded disk 2 and it is nothing more than a install disk for Adobe Premiere Elements 10 Trial.   Loaded Disk 3 and it's nothing more than a resourse disk with all kinds of garbage on it.

    So, it appears the hook is, that stupid checked default Premiere box at begining of the Disk 1 install and that PE 10 is really only on the first disk.   Sure wish there was some kind of notice with the packaging stating this.  For a novice like me, it appeared that all three disks had to be installed.  Making matters more confusing is that all three disks are labeled "Adobe Photoshop Elements 10" .  No mention of Premiere or what else might be on disk 2 or 3 .......urgh.

    Anyway, assuming what I've discoved is correct, I can now get along learning this program.   Thanks for you help.

    Jack

    2 Antworten

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 26, 2011

    Elevator1tom I would recommend you run your software in trial mode for the moment and try again in a couple of days.  It appears the Identi-e site is experiencing quite a bit of volume at the moment.  You may also want to review this thread http://forums.adobe.com/message/4104031#4104031.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 26, 2011

    Which Elements are you trying to install?  Photoshop or Premiere elements?  It sounds like you might be installing Photoshop Elements 10?

    Also what steps have you tried so far to resolve your difficulties?

    T
    tiekoonAutor
    Inspiring
    December 26, 2011

    Jeff,

    I am trying to install Adobe Photophshop Elements 10.   I guess I have done nothing to reslove, other than running disk 1 about five times, always restarting between exercises.  Also, made sure I have no other programs running and have the lastest Adobe Reader 10 installed.   Also, haven't been able to find this problem in forum history of knowlege base.  Would have called Adobe support but assume they are close until Tuesday  the 27th.   That will be my next move, if no answer here.  Thanks in advance for any help...

    Jack

    T
    tiekoonAutorAntwort
    Inspiring
    December 26, 2011

    Tiekoon can you provide a screenshot of this script you are referring too?


    Jeff,

    Think I have this figured out but, only by trial and error.  No, I can not provide screen shot. Kind of a mute issue now anyway!    About the time I was going to do a capture I noticed on the next install attempt a precheck (default) box for Premiere Trail and decided to uncheck and see what happens.  What happened is....bingo,  Disk 1 then installed PE10 "complete" and I didn't get the dialoge box asking for Disk 2 at end.   Hummm....could that be all there is, just one disk need afterall?    Just out of curiosity I loaded disk 2 and it is nothing more than a install disk for Adobe Premiere Elements 10 Trial.   Loaded Disk 3 and it's nothing more than a resourse disk with all kinds of garbage on it.

    So, it appears the hook is, that stupid checked default Premiere box at begining of the Disk 1 install and that PE 10 is really only on the first disk.   Sure wish there was some kind of notice with the packaging stating this.  For a novice like me, it appeared that all three disks had to be installed.  Making matters more confusing is that all three disks are labeled "Adobe Photoshop Elements 10" .  No mention of Premiere or what else might be on disk 2 or 3 .......urgh.

    Anyway, assuming what I've discoved is correct, I can now get along learning this program.   Thanks for you help.

    Jack

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