New MacBook Pro - Creative Cloud App won't load font management Tab - No access to fonts

New Here ,
Nov 26, 2021 Nov 26, 2021

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I've just moved to an M1 Macbook. All is fine with the exception that I can't load any Adobe CC. This has halted my work entirely.

 

The Manage fonts tab in the Creative Cloud desktop app fails to load and just spins endlessly. The creative cloud storage tab won't load either. All fonts are activiated if I view it from a browser, however they are not accessible in any software pacckages (indesign etc.). I'm completetly stiuck without access to our Brand fonts. 

 

I've uninstalled all software from the only computer and don't have any other accouts / devices active. 

 

I've now idea how to move forward. Can you please help me?

TOPICS
Activation , Creative Cloud , Installation

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correct answers 1 Correct answer

New Here , Nov 29, 2021 Nov 29, 2021

Thanks. 

 

I download the Adobe Clean up tool to wipe everything and redownloaded Creative Cloud which has nor sorted it! Phew.

 

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Community Expert ,
Nov 26, 2021 Nov 26, 2021

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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New Here ,
Nov 29, 2021 Nov 29, 2021

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Thanks. 

 

I download the Adobe Clean up tool to wipe everything and redownloaded Creative Cloud which has nor sorted it! Phew.

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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