Skip to main content
A
Alastair21951103lf7f
Participant
November 26, 2021
Answered

New MacBook Pro - Creative Cloud App won't load font management Tab - No access to fonts

  • November 26, 2021
  • 1 reply
  • 485 views

I've just moved to an M1 Macbook. All is fine with the exception that I can't load any Adobe CC. This has halted my work entirely.

 

The Manage fonts tab in the Creative Cloud desktop app fails to load and just spins endlessly. The creative cloud storage tab won't load either. All fonts are activiated if I view it from a browser, however they are not accessible in any software pacckages (indesign etc.). I'm completetly stiuck without access to our Brand fonts. 

 

I've uninstalled all software from the only computer and don't have any other accouts / devices active. 

 

I've now idea how to move forward. Can you please help me?

This topic has been closed for replies.
Correct answer Alastair21951103lf7f

Thanks. 

 

I download the Adobe Clean up tool to wipe everything and redownloaded Creative Cloud which has nor sorted it! Phew.

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 26, 2021

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


A
Alastair21951103lf7fAuthorCorrect answer
Participant
November 29, 2021

Thanks. 

 

I download the Adobe Clean up tool to wipe everything and redownloaded Creative Cloud which has nor sorted it! Phew.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices