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M
Montana Matty
Participant
April 27, 2020
Answered

New MacBook Pro. Illustrator / PS keep crashing CONSTANTLY

  • April 27, 2020
  • 2 replies
  • 797 views

I'm at my wit's end. 

I've been on Illustrator today and just recovered after my 4th crash.
I just finished lunch.

I keep sending the crash reports in and enabling a follow-up from Adobe, but no response or input whatsoever. 

Does ANYBODY have any in put that can help?
I'm reaching a point of desparation .  .  .

 

As much as we pay for Creative Cloud, I find the instability of the application and lack of follow-up completely ridiculous.

This topic has been closed for replies.
Correct answer John Waller

Assume you're on Catalina?

 

Are you running the latest version of Illustrator 2020 (version 24.1.2)?

https://helpx.adobe.com/au/illustrator/kb/fixed-issues.html

 

Crashes can happen for many reasons. Operating systems, software and hardware can all contribute to a crash.

 

Have you tried looking through the crash reports yourself for clues? Or copy-and-paste your most recent one here.

https://macreports.com/crash-reports-how-to-use-them-to-troubleshoot-why-your-mac-crashed/

2 replies

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
April 27, 2020

Assume you're on Catalina?

 

Are you running the latest version of Illustrator 2020 (version 24.1.2)?

https://helpx.adobe.com/au/illustrator/kb/fixed-issues.html

 

Crashes can happen for many reasons. Operating systems, software and hardware can all contribute to a crash.

 

Have you tried looking through the crash reports yourself for clues? Or copy-and-paste your most recent one here.

https://macreports.com/crash-reports-how-to-use-them-to-troubleshoot-why-your-mac-crashed/

G
greenimagin
Participant
June 3, 2020
Hi, I'm using Catalina 10.15.4 on iMac (Retina 4K, 21.5 polegadas, end of 2015). In the last 2 days i tried all the versions available and my illustrator keeps crashing. When i try to shutdown the iMac, it freezes and restarts after a while. I need to shut it down manually pressing the on/off button. Can you help with this?
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 27, 2020

For what it's worth, I'm not having any instability problems on my machine.

  • Which operating system version & build #?
  • Which versions of PS and AI?  Look in your Help menu About xxxx for the exact version #.
  • What if any error messages or codes are you seeing?
  • What do your Mac crash logs say is causing your system to crash?

 

Nancy O'Shea— Product User & Community Expert
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