New PS Elements Install issue

Forum|Forum|7 years ago
January 18, 2019
2 replies
473 views

I am trying to install Elements that I purchased on my new laptop and am getting the error, “download cannot continue… Please contact adobe customer support for assistance”. There is literally no other information and no other options to troubleshoot or proceed other than contacting support. This is a brand new laptop, this is a brand new purchase, and a first time install.

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Correct answer John T Smith

kglad links in reply #4 here https://forums.adobe.com/thread/2555634 to download program installers

John T Smith

Correct answer

Community Expert

kglad links in reply #4 here https://forums.adobe.com/thread/2555634 to download program installers

R

ranaw86986003Author

Participant

So, downloading 2018 CC should resolve this issue? I'll try it tomorrow, if that is the proposed resolution.

T

Test Screen Name

Legend

If you want to use Photoshop CC 2018 you will need a $10 per month subscription. It is not free to people who have Photoshop Elements, which is a different app.

The link posted included downloads for Photoshop Elements.

John Waller

Community Expert

Where did you purchase Elements from?

That is not an Adobe email address.

R

ranaw86986003Author

Participant

From Lenovo, when I purchased my laptop

John T Smith

Community Expert

>From Lenovo, when I purchased my laptop

The kglad link I provided will lead you to the installer for Elements... but you will need to serial number provided by the vendor to be able to install

If you don't have a serial number, contact the vendor where you made the purchase

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