New PS Elements Install issue

Forum|Forum|7 years ago
January 18, 2019
2 replies
473 views

I am trying to install Elements that I purchased on my new laptop and am getting the error, “download cannot continue… Please contact adobe customer support for assistance”. There is literally no other information and no other options to troubleshoot or proceed other than contacting support. This is a brand new laptop, this is a brand new purchase, and a first time install.

This topic has been closed for replies.

Correct answer John T Smith

kglad links in reply #4 here https://forums.adobe.com/thread/2555634 to download program installers

John T Smith

Correct answer

Community Expert

kglad links in reply #4 here https://forums.adobe.com/thread/2555634 to download program installers

R

ranaw86986003Author

Participant

Did not have to download CC, just needed a different download link and install went smoothly! Thanks!

John Waller

Community Expert

Where did you purchase Elements from?

That is not an Adobe email address.

R

ranaw86986003Author

Participant

From Lenovo, when I purchased my laptop

John T Smith

Community Expert

>From Lenovo, when I purchased my laptop

The kglad link I provided will lead you to the installer for Elements... but you will need to serial number provided by the vendor to be able to install

If you don't have a serial number, contact the vendor where you made the purchase

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded