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Roland_Rick
Roland_Rick
Known Participant
October 19, 2018
Question

New "Log out from other computer" does not work with Ps 2019

  • October 19, 2018
  • 1 reply
  • 1529 views

I installed macOS Mojave, before I updated to Adobes 2019 line.

Now I get a very lovely dialog box which should make it easier to log out from another computer if you are over the max limit - surprisingly good idea -

but after doing so, then clicking (Continue)

another dialog box pops up for the blink of an eye, impossible to read something in there, then, it disappears and Ps 2019 crashes.

FYC: The user account I am working with is a Standard user account without admin rights. And I will not change this. It is the best protection ever.

Interesting: this problem concerns only the 2019 labeled products. I can start Ps 2018.

Appreciate any help!

This topic has been closed for replies.

1 reply

Roland_Rick
Roland_RickAuthor
Known Participant
October 19, 2018

It's getting worse: I deactivated the other computer by browser

a refresh of the page shows, the deactivation was successful:

I even powered the iMac27 OFF, now I try to start Ps 2019 from my MacBook Pro now running Mojave and I get:

ADOOOOOBEEEEEE….!!!!! Please stop raping your customers with non working authentication stuff. Unbelievable… This is so annoying…

Ergo: Can not start Ps 2019 from my MacBook Pro 

Trapped in some Groundhog Day effect / loop...

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 19, 2018

Hi there,

We're sorry for the trouble you are facing. Could you please deactivate the devices from the Account page and let us know if that helps?

Please use this link to get the steps: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Also, we would like to inform you that our team is already aware of this issue and we are working to fix this as soon as possible.

Let us know if this helps! We will be waiting for your response!

Thanks

Kanika

Roland_Rick
Roland_RickAuthor
Known Participant
October 21, 2018

PS: Log into my adobe account and Ps CC 2019 starts without any problems in the newly created standard account.

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