Known Participant

Question

New "Log out from other computer" does not work with Ps 2019

Forum|Forum|7 years ago
October 19, 2018
1 reply
1529 views

I installed macOS Mojave, before I updated to Adobes 2019 line.

Now I get a very lovely dialog box which should make it easier to log out from another computer if you are over the max limit - surprisingly good idea -

but after doing so, then clicking (Continue)

another dialog box pops up for the blink of an eye, impossible to read something in there, then, it disappears and Ps 2019 crashes.

FYC: The user account I am working with is a Standard user account without admin rights. And I will not change this. It is the best protection ever.

Interesting: this problem concerns only the 2019 labeled products. I can start Ps 2018.

Appreciate any help!

This topic has been closed for replies.

Roland_RickAuthor

Known Participant

It's getting worse: I deactivated the other computer by browser

a refresh of the page shows, the deactivation was successful:

I even powered the iMac27 OFF, now I try to start Ps 2019 from my MacBook Pro now running Mojave and I get:

ADOOOOOBEEEEEE….!!!!! Please stop raping your customers with non working authentication stuff. Unbelievable… This is so annoying…

Ergo: Can not start Ps 2019 from my MacBook Pro

Trapped in some Groundhog Day effect / loop...

Community Manager

Community Manager

Hi there,

We're sorry for the trouble you are facing. Could you please deactivate the devices from the Account page and let us know if that helps?

Please use this link to get the steps: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Also, we would like to inform you that our team is already aware of this issue and we are working to fix this as soon as possible.

Let us know if this helps! We will be waiting for your response!

Thanks

Kanika

Participating Frequently

This is definitely NO correct answer.

I could figure out what it is.

Double problem iCould vs Adobe CC 2019.

Double problem because: there was something wrong with the iCould account on the computer having this problems with CC 2019 but not if using CC 2018.

Conclusion: there must be a new interaction CC 2019 and iCloud which was not existent in the prior version C 2018.

Adobe employees should stop marking "Correct answer" to each other, just for collection plus points reporting to their bosses.

I agree and this particular employee I don't think I've seen a right answer from and have seen her name in multiple questions she looked up.