new subscription after university account - fail to login/ being able to open and use cloud

New Here ,
Apr 16, 2022 Apr 16, 2022

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I had a free Creative Cloud from my university and now that I graduated I bought my own access. But now unfortunately i can neither log in nor log out of my cloud to be able to use my InDesign, Photoshop etc. again even though the payment was accepted! When I open my Creative Cloud om my Mac it tells me that I'm not logged in anymore but there is no button or way to put in my password or login feature. Do I have to delete all of my installations and start downloading everything again?

Thank you for the help!

 

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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check your account to verify your active subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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