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skylaro19452271
Participant
October 29, 2017
Answered

No Creative Cloud installers support Mac APFS file system

  • October 29, 2017
  • 2 replies
  • 21395 views

Hello! Multiple places around the forum I have seen staff members say that APFS is supported, however I get the error code 22 if I attempt to use ANY installer (No support for case sensitive volumes).

I recently had to reinstall my operating system and APFS is the default when you format now.

Adobe Creative Cloud is 100% uninstallable on EVERY APFS Mac.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Hi Jeff, no other applications are yet installed from Adobe. I try to install the CreativeCloudInstaller from the .dmg file on the OS X partition (APFS). The full suite I intend to install on the Adobe partition (Mac OS Extended Journaled, non case sensitive). On W I intend to install Windows 10 (via bootcamp).  The license I have is a full version (student license).

    I will reinstall the APFS installation once more.to see whether that will fly.


    Ok thanks Skylaro19452271 I think the confusion is that there is an APFS option which does not include case-sensitivity.  I re-examined my drive here and it is formatted in APFS but does not have the (Case-sensitive) option selected.  This is why I am able to install successfully using the process listed in Learn how to download your Adobe Creative Cloud apps . 

    Adding support for APS does not mean that the guidance given in Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS does not continue to be accurate. There are non-case sensitive formatting options for APFS volumes.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 30, 2017

    Skylaro19452271 I have personally performed several successful installations of CC applications on a Mac computer running macOS 10.13.  The primary volume is using APFS and I have not faced any installation errors.

    What type of a Creative Cloud membership do you have Skylaro19452271?  If you have an individual membership then are you installing through the Adobe Creative Cloud desktop application as discussed in Learn how to download your Adobe Creative Cloud apps ?

    S
    skylaro19452271Author
    Participant
    November 1, 2017

    I have an individual membership and was attempting to install through those instructions that you have provided. It STILL does NOT work.

    M
    michaels58141382
    Participant
    October 4, 2018

    Pauln82240772, you may need to adjust the default options but there is no reason that you will be unable to set up the SSD to use APFS without case-sensitive being selected.  Please be aware Pauln82240772, that APFS volumes are not required to be case-sensitive. 

    If you have any additional questions on how to adjust the file system of the drive then please use the link offered by Apple at How to choose between APFS and Mac OS Extended when formatting a disk for Mac - Apple Support  to request assistance.


    I'm sorry but "bork your entire computer just for our software" is not a solution.  The complaint was "it's unrealistic for me to have to reformat my computer just to evaluate your software" and it is correct.  No other software I have encountered so far has had an issue and I don't understand why case sensitivity is an issue.  If anything, expecting case sensitive but getting case insensitive would be an issue, because if you are expecting case sensitive and have, for instance "INSTALL" and "Install" in the same directory, that would then not work on case-insensitive.  I have heard a little here and there saying that Adobe is "working on this issue" but I haven't seen any indication that you actually are.  As well, I have tried installing Acrobat into its own, case-insensitive partition but it still fails, complaining that the system disk is case sensitive.  This is ridiculous.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 30, 2017

      don't use the default if apfs means, case-sensitive.

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