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No internet, need to update creative cloud apps

Community Beginner ,
Aug 20, 2018 Aug 20, 2018

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Here is my situation. I live in very rural America and have no internet access on my iMac which is my workhorse. I am able to connect it with a hotspot to keep my programs licensed without issue.  I have a laptop that I can take to a location for WiFi.

My problem is that the hotspot is NOT suitable for downloading updates and new apps. Where can I find the latest version of the apps that I can download to my laptop and install on my iMac?

Again, not a problem with licensing or any of that. Just need to get my laptop and iMac on the same versions!

Thanks!

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correct answers 1 Correct answer

Community Expert , Aug 20, 2018 Aug 20, 2018

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Community Expert ,
Aug 20, 2018 Aug 20, 2018

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Community Beginner ,
Aug 20, 2018 Aug 20, 2018

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I swear I looked everywhere for that list. I am assuming those links are regularly updated to the latest version/build of the app? Thanks!

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Yes, Clawbennett, the page referenced by Kglad is periodically updated.  The Adobe Creative Cloud desktop application is designed as a primary means for members to obtain applications and updates.  The installation files at Download Creative Cloud apps  are updated periodically at the discretion of each software engineering team.

We are evaluating other methods of making Creative Cloud applications available.  Please bookmark the document referenced by Kglad as a current workaround for your low-bandwidth situation, Clawbennett.

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Community Expert ,
Aug 20, 2018 Aug 20, 2018

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you're welcome.

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Community Beginner ,
Sep 09, 2018 Sep 09, 2018

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I just realized that the actual Adobe Creative Cloud app is not on that list. Where can I get the actual CC app? Each time I am loading my desktop which connects via a hotspot to verify the apps, it wants to download/install the CC App, but fails and now I can't access the app as it's stuck in the install loop.

Thanks!

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Community Expert ,
Sep 09, 2018 Sep 09, 2018

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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Community Beginner ,
Sep 09, 2018 Sep 09, 2018

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Tried that. It asks for internet because it can’t connect to the Adobe Servers.

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Community Expert ,
Sep 09, 2018 Sep 09, 2018

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it doesn't make any sense to install the cc app on a non-internet connected computer.  what's the point?

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Community Beginner ,
Sep 09, 2018 Sep 09, 2018

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Isn't it required for updating subscription information on the other applications?

I previously had it installed before we moved to a rural area where we have no internet. When I loaded it last, it updated my subscription information. However, I was on a hotspot. Once it updated my subscription information it automatically started to download/install the Creative Cloud application update.

If the Creative Cloud app itself is not required to update subscription information, then I guess I don't need it. But it automatically loads when the computer is booted. I figured it was the primary go between for the apps and subscription info. However, the other issue I seem to have is that because it's stuck in this install update loop it won't let me access preferences to remove it from starting up automatically.

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Community Expert ,
Sep 09, 2018 Sep 09, 2018

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no updates can be downloaded without an internet connection.

if your computer has an intermittent connection, install the app when you have a connection

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Community Beginner ,
Sep 09, 2018 Sep 09, 2018

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As mentioned, it attempted to update when I connected my hotspot (temporarily) to update subscription information.

Is the CC app required to update subscription information for the other applications (photoshop, premiere, etc)?

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Community Expert ,
Sep 09, 2018 Sep 09, 2018

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it's required if you want to click help>updates in a cc app.

it's not required if you want to uninstall and older version and then install a newer version.  ie, you can update but it's not convenient.

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Community Expert ,
Oct 24, 2018 Oct 24, 2018

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clawbennett  wrote

I just realized that the actual Adobe Creative Cloud app is not on that list. Where can I get the actual CC app?

It can be found here; this page is usually kept relatively up-to-date:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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