No option to install my software through Creative cloud desktop app

Question

Hi all,

I'm having trouble installing my software. When I browse to the software online I see everything I have access to.

So I press install on Photoshop, which downloads the Creative cloud application. I then open it up and sign in to to the app.

At this point, I'm shown this screen, where none of my software is listed anywhere that I can see.

Can anyone tell me what I have missed?

Thanks

Dan

AxelMatt · Answer

Please check if you computer meets the appropriate system requirements: Adobe Creative Cloud system requirements

If this doesn't help I would recommened a clen reinstallation:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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