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Anyone else having issues paying with PayPal from your country?
I was about to purchase a plan for illustrator when I got an error during PayPal checkout that my Paypal country (Philippines) did not match my Adobe ID country (Germany). Philippines was also not available in the dropdown when making a credit card option (still prefer Paypal though).
I contacted Adobe support and was advised to create a NEW Adobe ID with my current country of residence (Philippines). Not really an optimal solution in my opinion but I did it anyway.
With my new adobe id I was about to pay for a plan, then it turns out there is NO PAYPAL option. Only Credit Card.
I contacted Adobe support again but they told me that Philippines does not have a Paypal option. Only Visa and Mastercard.
I feel like I'm going around in circles.
Anyone else experienced this? How did you solve it?
1 Correct answer
Hi Michele,
You will need to contact support through call/chat for this request.
**Be sure to remain signed in with your Adobe ID before accessing the link above**
Please see Support FAQ: How can I contact Adobe for support?
Hope that helps!
Regards,
Sheena
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The country associated with your adobe id must match the store you purchase from and must match the payment address.
change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
change currency - https://forums.adobe.com/thread/1999694
change store - http://www.adobe.com/store_selector/storeselector.html
change adobe.com website language - https://forums.adobe.com/thread/1999693
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Thanks for the links. I already saw those before I posted my question.
Basically I already changed my country by creating a new adobe id as suggested by adobe support.
My problem now is that don't have the option to pay with PAYPAL.
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Hi Michele,
You will need to contact support through call/chat for this request.
**Be sure to remain signed in with your Adobe ID before accessing the link above**
Please see Support FAQ: How can I contact Adobe for support?
Hope that helps!
Regards,
Sheena
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