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No Paypal option for payment?

Community Beginner ,
Aug 13, 2017 Aug 13, 2017

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Anyone else having issues paying with PayPal from your country?

I was about to purchase a plan for illustrator when I got an error during PayPal checkout that my Paypal country (Philippines) did not match my Adobe ID country (Germany). Philippines was also not available in the dropdown when making a credit card option (still prefer Paypal though).

2017-08-14 01_29_43-Adobe Checkout.png

I contacted Adobe support and was advised to create a NEW Adobe ID with my current country of residence (Philippines). Not really an optimal solution in my opinion but I did it anyway.

With my new adobe id I was about to pay for a plan, then it turns out there is NO PAYPAL option. Only Credit Card.

2017-08-14 09_46_27-Adobe Store-APAC & LATAM Online Store - Checkout.png

I contacted Adobe support again but they told me that Philippines does not have a Paypal option. Only Visa and Mastercard.

I feel like I'm going around in circles.

Anyone else experienced this? How did you solve it?

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correct answers 1 Correct answer

Adobe Employee , Aug 14, 2017 Aug 14, 2017

Hi Michele,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

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Community Expert ,
Aug 13, 2017 Aug 13, 2017

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The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

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Community Beginner ,
Aug 13, 2017 Aug 13, 2017

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Thanks for the links. I already saw those before I posted my question.

Basically I already changed my country by creating a new adobe id as suggested by adobe support.

My problem now is that don't have the option to pay with PAYPAL.

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Adobe Employee ,
Aug 14, 2017 Aug 14, 2017

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Hi Michele,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

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