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M
Mai_K
Participant
August 14, 2017
Answered

No Paypal option for payment?

  • August 14, 2017
  • 1 reply
  • 4130 views

Anyone else having issues paying with PayPal from your country?

I was about to purchase a plan for illustrator when I got an error during PayPal checkout that my Paypal country (Philippines) did not match my Adobe ID country (Germany). Philippines was also not available in the dropdown when making a credit card option (still prefer Paypal though).

I contacted Adobe support and was advised to create a NEW Adobe ID with my current country of residence (Philippines). Not really an optimal solution in my opinion but I did it anyway.

With my new adobe id I was about to pay for a plan, then it turns out there is NO PAYPAL option. Only Credit Card.

I contacted Adobe support again but they told me that Philippines does not have a Paypal option. Only Visa and Mastercard.

I feel like I'm going around in circles.

Anyone else experienced this? How did you solve it?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Michele,

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Please see Support FAQ: How can I contact Adobe for support?

    Hope that helps!

    Regards,

    Sheena

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 14, 2017

    The country associated with your adobe id must match the store you purchase from and must match the payment address.

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    change currency - https://forums.adobe.com/thread/1999694

    change store - http://www.adobe.com/store_selector/storeselector.html

    change adobe.com website language - https://forums.adobe.com/thread/1999693

    M
    Mai_KAuthor
    Participant
    August 14, 2017

    Thanks for the links. I already saw those before I posted my question.

    Basically I already changed my country by creating a new adobe id as suggested by adobe support.

    My problem now is that don't have the option to pay with PAYPAL.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    August 14, 2017

    Hi Michele,

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Please see Support FAQ: How can I contact Adobe for support?

    Hope that helps!

    Regards,

    Sheena

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