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Benjiman
Benjiman
Inspiring
October 13, 2018
Answered

No refund and lies!!!

  • October 13, 2018
  • 3 replies
  • 1219 views

I am so sick of this now I'm tempted to get a lawyer involved.

My account ran dry and Adobe told me to change my plan or update my payment details so I did both. I changed the plan to a student one (the exact same plan but back to the original student price I was paying not the max amount) then updated my card details back to the same.

Guess what? They took 2 payments! No problem I thought to myself, I'll just contact them and sort it all out, that was last month and was promised a refund. After a week or so went by I contact them and then again and then again for them to tell me, my bank is blocking a refund. Have you ever heard such utter rubbish in your life!? A bank blocking money?! I have the transcripts and I want my money back. How do I get s non Indian call centre to contact me so I can get my money back as it seems to be a script they repeat with no actual outcome.

Thanks, if this isn't resolved soon I think I'll use other programs instead and never use Adobe again, they can take your money but giving it back seems to be impossible. Worst customer experience of my life.

This topic has been closed for replies.
Correct answer Benjiman

I had to phone them in the end, then after a lengthy conversation telling me my bank is declining the refund (which it is not as i've spoken and had a bank manager check my account) This went on for several minuetes back and forth, until i pressured the person to send it to my paypal, then in a last ditch attempt to try not refunding me, I had to ask several times for confirmation of a refund in writing and waited until it was in my inbox.

Beyond a joke! And if you check the forum here i'm not the only one who is getting ignored for refunds.

3 replies

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
October 19, 2018

Hi Benjamin,

I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

Benjiman
BenjimanAuthor
Inspiring
October 23, 2018

Still no phone call or message not even an email...

Benjiman
BenjimanAuthorCorrect answer
Inspiring
October 30, 2018

I had to phone them in the end, then after a lengthy conversation telling me my bank is declining the refund (which it is not as i've spoken and had a bank manager check my account) This went on for several minuetes back and forth, until i pressured the person to send it to my paypal, then in a last ditch attempt to try not refunding me, I had to ask several times for confirmation of a refund in writing and waited until it was in my inbox.

Beyond a joke! And if you check the forum here i'm not the only one who is getting ignored for refunds.

Benjiman
BenjimanAuthor
Inspiring
October 16, 2018

Still no contact from adobe, cant help but feel like i'm being ignored now...

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 13, 2018

Benjiman  wrote

After a week or so went by I contact them and then again and then again for them to tell me, my bank is blocking a refund. Have you ever heard such utter rubbish in your life!? A bank blocking money?!

It might not be rubbish.   My bank detected suspicious activity from a would-be hacker once and froze ALL account transactions -- incoming & outgoing.   Before rushing to judgement, you should contact your bank and find out what's going on.   

Nancy O'Shea— Product User & Community Expert
Benjiman
BenjimanAuthor
Inspiring
October 13, 2018

I've been into my bank, I spoke to the manager, he said it was ridiculous to claim they had blocked a refund. They checked my account, nothing of the nature had been issued to my bank at all.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 13, 2018

Possibly Adobe is trying to credit the wrong account?   I can ask an Adobe Staff member to contact you directly by private message if you like. 

Nancy O'Shea— Product User & Community Expert
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