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samc44465636
Participant
September 10, 2017
Answered

No Refund Yet? Will I get one?

  • September 10, 2017
  • 9 replies
  • 5675 views

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

Correct answer Sheena Kaul

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

9 replies

kglad
Community Expert
Community Expert
March 15, 2026

@Shubham0104 

 

you should have 2 emails from adobe.  one confirming your trial start and one confirming your cancellation.

 

what are the 2 dates shown in them?

kglad
Community Expert
Community Expert
March 15, 2026

@Shubham0104 

 

if you qualify, you will be automatically refunded within 14 days.

Shubham0104
Participant
March 15, 2026

Please conform I am applicable or not please find  below attached screenshots

kglad
Community Expert
Community Expert
March 15, 2026

@Shubham0104 

 

do you have a question?

Shubham0104
Participant
March 15, 2026

Please tell me whether a refund is possible or not

Peru Bob
Community Expert
Community Expert
March 15, 2026

@Shubham0104 

When did you download the trial?
When did you cancel?

kglad
Community Expert
Community Expert
March 15, 2026

@Shubham0104 

 

you must cancel your account within the trial period to qualify for a cancellation

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Shubham0104
Participant
March 15, 2026

Hello 

@kglad your policy says if you cancel after 14 days it will be chargeable before 14 days you get full refund

Shubham0104
Participant
March 15, 2026

Hello team 6200 amount is deducted from my account today.could you please refund my amount 

Participant
September 8, 2025

For me, my refund is taking so long it’s been almost 2 weeks already but I still haven’t received it. It says “refunded” but nothing has come through yet. 

kglad
Community Expert
Community Expert
September 8, 2025

@Noreen31072209inix 

 

it takes up to 14 days.

Participant
September 9, 2025

Lol its more than 14 days already why it took so long for the money to appear in my bank acc kindly look up on to this please! Thankyou!

Participant
October 24, 2017

I have cancelled my son's membership and it charged me $79.96 as a cancellation fee. I spent nearly 4 hours on chat this weekend to get a refund. They tell me it's escalated, and I would hear back within 24 to 48 hours, which I didn't. Still waiting on a refund, and they collected credit card info. I have a feeling we have been scammed.

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 13, 2017

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

samc44465636
Participant
September 13, 2017

I received the refund on the 11th. So just a little late but thats fine

Participant
January 3, 2022

Great!


No I have not goten one yet

 

 

John T Smith
Community Expert
Community Expert
September 10, 2017

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730