No Refund Yet? Will I get one?

New Here ,
Sep 09, 2017 Sep 09, 2017

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I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2017 Sep 13, 2017

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

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Community Expert ,
Sep 09, 2017 Sep 09, 2017

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This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Sep 13, 2017 Sep 13, 2017

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Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

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New Here ,
Sep 13, 2017 Sep 13, 2017

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I received the refund on the 11th. So just a little late but thats fine

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Adobe Employee ,
Sep 14, 2017 Sep 14, 2017

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Great!

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New Here ,
Jan 03, 2022 Jan 03, 2022

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No I have not goten one yet

 

 

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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You added to a 4 year old discussion, so I will tell you...

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 18, 2018 Oct 18, 2018

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I just canceled my subscription (well within 30 days) but I have looked all over your website, and could find no link that I could use actually to ask for a refund? Or, is refund automatic?

Yvon

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New Here ,
Jan 03, 2022 Jan 03, 2022

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No I haven't gotten one yet

 

 

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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LATEST

@Kendra22487134432p,

When did you request a refund?

It usually takes several business days to process and often takes longer to show up on your credit card statement.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 24, 2017 Oct 24, 2017

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I have cancelled my son's membership and it charged me $79.96 as a cancellation fee. I spent nearly 4 hours on chat this weekend to get a refund. They tell me it's escalated, and I would hear back within 24 to 48 hours, which I didn't. Still waiting on a refund, and they collected credit card info. I have a feeling we have been scammed.

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