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No Registered Products showing need serial number

New Here ,
Nov 01, 2022 Nov 01, 2022

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I need to downgrade from Bridge 2023 back to Bridge 2022. I read that I can do this from my products page. So I go to the products page and it says I have no products, I should register them. I try and it asks for serial numbers of the products. I use the Creative Cloud Photography plan and don't have serial numbers as far as I know. I tried to sign in to the to the LWS but it kicks me out saying  "Adobe does not recognize you as an authorized user of this web site."  How do I find the serial number so I can downgrade back to a verison that actually works?

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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See the following link

https://helpx.adobe.com/in/download-install/kb/troubleshoot-creative-cloud-serial-number.html

Secondly you should be able to install the older version directly from Creative Cloud Desktop app. Did you try that

https://helpx.adobe.com/download-install/using/install-previous-version.html

-Manan

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Yes, serial numbers can be located on the Products page. However, there are no serial numbers for apps included in Cloud plans. That's why you have no products showing (by which Adobe means products with serial numbers).

 

Cloud apps are installed and uninstalled via the Cloud desktop app. Not via the Products page.

 

So ensure you are signed in to your Cloud account. Then download Bridge 2022 via Install > Other Versions in the Cloud desktop app.

 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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LATEST

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if those all fail, change your cc language. eg, try international english

 

if that fails, change the install location

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