No updates of any apps in my Creative Cloud - ever.

[mark_5632]

For some odd reason I never get any updates of any of the apps on my system. I've tried the suggested options in this community including removing the .db file from the library/OOBE folder and uninstalling and re-installing Creative Cloud alltogether but to no avail. 

Even though I am several versions behind for Photoshop the updates page within CC keeps showing 'You're up to date!'.  Only thing that seems to work is uninstalling and re-installing each app, something I really don't want to do every single time I find out online there's a newer version out.. 

Any suggestions are greatly appreciated.

[Ben M]

What are the specs of your computer? What OS? You can also check to this KB article for other options: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html , but it sounds as though you have tried most, if not all, options. Have you tried re-installing the creative cloud app itself (not the individual components)? Temporarily disabling your firewall?

[mark_5632]

Ah yes, that would have been usefull information: Mac OS X Sequoia 15.5. on a M2 Mac Mini. Yeah, I tried all the options in that link including a complete re-install of the CC app itself but no effect. Also deactivated Little Snitch en tried to check for updates but CC still thinks I'm up to date whilst I definitely am not as I left PS at the older version to be able to test the update troubles.

[kglad]

are your cc desktop preferences set to update?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[mark_5632]

There isn't much to set there really. Just the "Automatically keep Creative Cloud up to date" - which is set to on.

[kglad]

then did you change the install location from the previous install location to another location?

[mark_5632]

Nope, everything is in the default location, no custom stuff whatsoever. 

[Shivangi_Gupta]

Hi there, 

I'm chiming in to see if you got the issue resolved.

Let us know.

^Shivangi

[mark_5632]

Thanks in advance!

[kglad]

is your cc desktop app current?

[mark_5632]

As I have uninstalled and reinstalled only this morning I should think so, but here's what the about screens says:

[kglad]

skip to the clean install steps and manually download:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[mark_5632]

Allright, looks like I need to find some spare time tomorrow to do the clean install of everything. That will also kill my plugins etc, right? 

After the clean install I will have the latets versions of all apps, is there a way to verify that uodates now work, short of waiting for a new version and hoping it does?

[kglad]

https://helpx.adobe.com/creative-cloud/system-requirements.html

[mark_5632]

Those are met with ease 🙂

[kglad]

then go for the clean install.

[Shivangi_Gupta]

Let us know how it goes.

^Shivangi

[mark_5632]

Right, uninstalled all apps seperately, uninstalled CC, used the CC cleaner tool, manually removed all other remaining traces and processes related to adobe still around, rebooted, re installed latest CC. Now have the latest PS and LRC - I guess now I wait until the next update comes around and see if I get it or still not.. 

[Kanikas]

Hi mark_5632, 

Since you have performed all the necessary steps to ensure everything runs smoothly, I would suggest you the same to wait until next update and let us know the outcome. 

You should be getting new updates when the Auto-update is turned on. You may also refer the helpful link for reference:https://adobe.ly/3ZQq4m9.

Have a good day! 

Thanks
^KS

[kglad]

sounds good.  keep this updated.

[Shivangi_Gupta]

Could you try reinstalling Creative Cloud on your system using Cleaner tool? You can follow the steps here: https://adobe.ly/4k5pckE

Let us know if it brings any change.

^Shivangi

[Nancy OShea]

Do you really want Automatic App Updates? 

Most people find them intrusive. 

Open Creative Cloud Desktop App. 

Go to Preferences and set Auto-update switch to ON (my screenshot example is OFF, as I manually update apps when I'm ready for them.)

Before upgrading, it's recommended that you check the system requirements and refer to the What's New notes.

[mark_5632]

Funny thing: I don't even have that option..  VErsion 6.70.278 (freshly installed so newest I hope) and CC is set to load with OS-X on startup. 

[kglad]

this thread is confounded by two posters with possibly different situations/solutions.

@mark_5632 

is your subscription via an organization or is the problematic computer/network a company controlled computer/network ?

[mark_5632]

Not at all, I'm the original poster, just having trouble getting updates through the Cc app, at home, private Mac.