Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Node.exe using all my bandwidth.

Community Beginner ,
Feb 22, 2017 Feb 22, 2017

This is the third time my work PC has been had this issue in the past month. For the longest time i was not sure if this is a virus, a root, or what it is but it was bad. It causes my PC to upload to full capacity of our internet speed (1mbps) at all times. I've reisntalled windows 2 time snow thinking it was a virus, but I just finnalyl found out it's coming from adobe CC. It's an js called node. If I end the task it goes away but it comes back when you restart the computer. How can I fix this? Is this a bug?

TOPICS
Creative Cloud
11.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2017 Feb 22, 2017

disable file/font sync'ing

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 23, 2017 Feb 23, 2017

But I need font syncing.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 23, 2017 Feb 23, 2017

try disabling file sync'ing.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2017 Jun 19, 2017

while disabling file syncing causes node.js to stop hogging the network, to disable a feature in order to work around a bug isn't helpful. As the OP said, he needs this feature.

Anyone else has a solution instead of a work around?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 19, 2017 Jun 19, 2017

that's not a bug and it's not a work-around.  it's a diagnostic step.

if file-syncing is causing the problem it's because there are one or more files it's repeatedly trying to sync but is unable to do so.

Error: "Unable to sync files" to the Adobe Creative Cloud

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2017 Jun 19, 2017
LATEST

I was able to resolve this issue like this:

Pause File Sync from Adobe Creative Cloud software.

I opened Processes Explorer from Windows Sysinternals and found the node.exe process that was hogging the network.

In the View -> Lower Pane View -> Handles (or CTRL+H for short).

Now you should see in one of the handles a handle of type File with a path similar to this (for me, it was a PSD file in that path)

C:\Users\shai\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS\<snipped a 24 char string that is here>_AdobeID\creative_cloud\dcx\<snipped a 36 char string that is here>\components\<snipped a 36 char string that is here>.psd

NOTE: <snipped...> = I removed string since I didn't know if those had any private information in them but they look something like this: 6369684e-c548-4ef2-a350-2807a428eb71 for the 36 chars and 825A52B423300E5C0A480D45_AdobeID for the 24 chars.

So I went over to that folder and noticed that this PSD was over 300mb. I simply removed it and start File Sync back in Adobe Creative Cloud software.

Problem solved.

Now, I don't know why a 300mb file would cause File Sync to hang and hog the network bandwidth... but at least I know how to fix it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines