Node process request high cpu

[maucamo]

Hallo, I have a macbook with MacOsx 10.11.6 and Photography plan. I have a problem with an adobe process called NODE that use a lot of CPU performance. I tried to uninstall creative cloud application removing adobe processes and re-install it but the problem after new installation is still present. I have Creative cloud 4.6.0.384.

I tried High CPU or power use when Adobe Creative Cloud is idle on Mac OS 10.11 but that not solve my problem.

Thanks.

[Abambo]

This provides information for Windows, but the use of the node process should be the same: CreativeCloud opens node.exe....

[maucamo]

Thank you but I need sync service.

[maucamo]

I tried to remove both creative cloud desktop than photoshop, lightroom (cc and classic) and bridge via un-installer and cccleaner, than I installed all programs but problem is not resolve, node process request from 30% to 101% of cpu, fans speed up to maximum and the other programs became slow due to the high request of cpu from node process.

Please Adobe solve the problem.

[jand42852469]

Same here, since Creative Cloud App-Version 4.6.0.384.

Noting changes with latest App-Version 4.6.1.393.

MacBook Pro Mid 2007 on OS X 10.11.6 (15G22010) is affected by this error.

iMac Mid 2010 on OS X 10.11.6 (15G22010) without issues.

[maucamo]

I opened a ticket with Adobe. Adobe told me that they don't have other reports about this issue and they are investigating. I think could be an idea to open a ticket calling Adobe (via chat for example) and give information for help to solve the issue. Now, I close NODE process via activity monitor and all works!.

[jand42852469]

I think, there could be a problem with older Macs like the "1001 error" a few weeks ago?

Error 1001 when updating under macOS 10.11.6

[mooshx]

Greetings Adobe! This issue is still happening in Creative Cloud 5.0.0.354 under MacOS 10.14.6. CPU fan running too much and Little Snitch overwhelmed.

I followed @thhurli's suggestion of disabling CCXProcess.app found at

/Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app

and it seems to solve the problem. I, too, kept a zipped backup of the offending app in case it's needed in the future. So far so good without it!

[jand42852469]

Any update on this? Support told me to uninstall, then reinstall the latest Creative Cloud app based on "High CPU or power usage when Creative Cloud app is idle | Mac OS 10.11".

This issue is still persisting.

Cannot help it anymore to work on problems having with Adobe instead on being creative. Not worth the trouble.

@Adobe Do you have contacted the relevant team regarding this issue?

[maucamo]

No news, my support ticket is still open and adobe requested me other informations...

[maucamo]

Adobe told me that it could be a problem with Creative Cloud and mac OS X 10.11 and that version of OS X does problems with Adobe. They told that the error is due to mac OS X 10.11 not Creative Cloud and Adobe closed my ticket. In latest version of CC (4.7.0.400 and CC Sync version 4.0.0.46) Node process issue is still present. I think that for old mac Adobe does not solve anything!!.

[jand42852469]

maucamo, thank you for providing the information.

Adobe makes it easy on themselves. Very ODD! We pay them many of dollars for software that spells Creative Cloud apps require Mac OS X 10.11 or higher. And it's not. Thats considered consumer fraud! Adobe, you should honour your subscribers and please, take care of this matter and find a solution.

Looping in Jeff A Wright, Bani Verma and David__B for help.

[jand42852469]

Any update on this, maucamo? I saw that you posted some question about this topic on Git, too.

Found this on Adobe help site, updated on October 15, 2018:

"If you’re running Windows 8.1, Windows 10 v1511 and v1607, or Mac OS 10.11 (El Capitan), you can continue to run and install previous versions of Creative Cloud applications. Creative Cloud Desktop app, which manages application installations, will continue to be supported on Windows 7 or later and Mac OS X v10.9 or later, so that if you're unable to upgrade your OS right now, you can continue to use earlier versions of Creative Cloud apps. Future versions of Creative Cloud will not support Windows 7."

https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html

[chrisandyNG]

Installed Adobe CC yesterday on an iMac running 10.12 - fans going all the time. Even Dreamweaver has high energy impact. What's going on?

[maucamo]

Adobe support told me that my problem is due to Mac OS X El Capitan, that was a “difficult release“ for Adobe Products. No solution...I‘m stopping node process every power on by activity monitor. In other Mac with other OS X, problems is not present.

[thhurli]

I am on Mojave 10.14.2

Node (from CCXProcess.app) does not use much CPU on my machine, but it holds LittleSnitch constantly occupied, trying to connect two times a second. I did shut it off in Activity Monitor, but it keeps coming back.

The responsable app is Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app

I made a zip copy of "CCXProcess" in case it is needed again (I suppose once a month to reestablish license) and deleted the CCXProcess Folder. Now the problem is solved. Hope deleting it does not cause any other problems.

[Just Shoot Me]

You are replying to a discussion that is 1+ years old.

I suggest you start a new discussion and state the exact problem you are having in as much detail as possible.

[Multipasser]

Why? the problem still exists. And his reply is from 2018

[Fluffy Paper Clip]

All is OK now. I installed DW 2020. Not only does the fan not come on, but I can find/replace 5,000 docs at a time without the fans. I can also copy and replace properly AND DW now no longer ceashes when I save a document. Magic! I've had my first crash-free day of DW in the 15 years since I started using it.

Thank you.

[dieterk81975581]

same Problem with my old Macbook Pro

[jand42852469]

Creative Cloud desktop app version 4.8.0.421, noting has changed.

Adobe, do you address this bug for a upcoming release?

[Multipasser]

Getting this with all latest versions installed on High Sierra Osx.  Node is running at 99% cpu !!

[Multipasser]

If you look at process in OSX, I see this link to font node file.

I renamed it to a different name, now the NODE is not appearing anymore in activity monitor!

/Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app/Contents/js/node_modules/font-manager/build/Release/fontmanager.node

[Fluffy Paper Clip]

My CPU just ran at 263% with node.
I'm on OS 10.13.6 (High Sierra).

This has been happeneing for years with me - different Macs and OS versions. Currently using DW 19.2.1.

[Multipasser]

Go to activity and click on the node and press the Info icon. See what is showing up. Some obscure fonts. Delete those fonts or even that font manager.