I've reported the issue to our developers. For me, the AI file worked okay and only occurred with the SVG files ... View more

Hi @bncreative There should be an option to delete fonts if you hover over them (trashcan icon) from the font selection field or from the flyout menu in the font area in the brands section Best, Dave ... View more

Hi @Bhavnita-Encircle I'm not able to reproduce this. The only time I see this behavior is if I select a layer at the bottom of the layer stack. What do the layers look like for the file with the issue? Are you working in a web browser or some other device? Thanks, Dave ... View more

Hi @Bhavnita-Encircle    Google Drive worked fine. Thank you for sharing them. ... View more

Hi @ELPrepress   You should just be able to use the resize feature (in the top right) to resize page 2 to 6x4 inches as well. I searched for postcard but didn't see this specific template. Best, Dave ... View more

Hi @attyboo   Please see our general terms of use and Adobe Express additional terms for creating work for commercial purposes. Best, Dave ... View more

Hi @Bhavnita-Encircle    Thank you for the quick reply. Are you replying by via email by chance? It looks like the attachments didn't come through, unfortunately; I don't think replying by email supports it. Any way you could sign into the forums and attach the files? https://community.adobe.com/t5/adobe-express-bugs/why-do-my-image-assets-keep-get-trimmed-and-cut-off-when-uploading-assets-from-my-computer/idc-p/15030567#M24018 ... View more

Hi @rickyismail   It might be easier to work with support directly for this one. Please reach out them here: https://adobe.ly/3D4CZrX   Best, Dave   ... View more

Hi @christine_8335 I'm not sure how that effect was created. Did you by chance use an add-on within Adobe Express? Best, Dave ... View more

Hi @manan_9401 Thank you for sharing all these details. A few last questions, can you also share what version of the Android OS you're using and the version of Adobe Express? Thanks, Dave ... View more

Hi @MariaErin Thanks for sharing the video and details. I've reported the issue to our developers Thank you, Dave ... View more

Hi @Bhavnita-Encircle Thank you for sharing the video, that is very helpful. I want to report the issue to our developers but also wondered if it would be possible to get one of your AI or SVG files with the issue to recreate the issue? Thanks,  Dave ... View more

I learned that we had an outage last week related to Error code: CHX_INVALID_REQUEST but it should be fixed now. Is anyone still encountering this issue? ... View more

Hi @msramcn  @Tarun Saini has some good general suggestions. I also wondered about: - What browser and version are you using? - Does the same thing occur in incognito mode? https://support.google.com/chrome/answer/95464 - Did this just start recently? Has it been working in the past? - Does working with all other windows/tabs except Adobe Express closed make any difference? - Are you using a high-speed internet connection? Thanks, Dave ... View more

Hi @rajitb    I wondered if this issue is related to you using a beta version of iOS? Does the issue happen using different internet connections? ... View more

@shefali_6705  Thanks for following up. Did you do anything to resolve the issue or did it just get fixed on it's own? ... View more

Hi @Ninoshka256754652kcx    Thank you for testing in different browsers. Based on your screenshot, I was also curious about what type of device you are working on. Is this a mobile device or a tablet? Please share the device's make, model, and OS version. Thanks, Dave ... View more

Thanks for sharing the @alisonb72950781  I am able to open the project but not download it. Is it possible to create a duplicate of the original with edit rights and provide the URL? ... View more

Hi @BorsodStylo Did you post under two separate profiles? I just responded to this one that looked very similar and might help. https://adobe.ly/4f6mqJz Thanks, Dave ... View more

Hi @alexander_6545 Sorry to hear about your difficulties. Are you using a OnePlus 6T? I looked for info on the OnePlus 16 but couldn't find much. This page lists the supported mobile devices https://adobe.ly/3ZhEFFO Your Android device may have not been detected as an unsupported device and be related to why you encountered some of these issues. If you hover over the red triangle does it give any more info? I've seen those appear when the licensing for a stock asset used in the file changes and is no longer available. If you have any blank layers in your project please try deleting them and see if that resolves that issue. What prompt were you using that resulted in errors?  The credits and download issue could also be related to it being an unsupported device. Are you able to download and see the correct credits on the PC? Thanks, Dave ... View more

Hi @AustinSCalhoun   I tried replicating the issue but wasn't able to create it on my side. This was my file https://adobe.ly/4gl3aJ7 I tried copying and pasting in the same page and across pages but both worked okay for me. A few questions: - Does it happen in all files? Could you try creating a new file and link some text to https://adobe.ly/3Bttkut - Does it happen in my file for you? - Does it happen in different browsers? - Does it happen in incognito/private browsing mode?  https://adobe.ly/3D1LqV7   Please let me know when you get the chance, Dave ... View more

Hi @lisas263253 I know we recently added icons to show which search results are AI, please see my screenshot for reference and note the icon in the bottom left of the thumbnails (circled them in red). I also saw some others had shared this as a feature request too. Please add your vote and comments for having this change implemented https://adobe.ly/3D2qX2l Best, Dave ... View more

Hi @bkz730 This thread is outdated and there have been improvements to the size of exported GIF's since it was posted. I choose the large option and got a 2380x1672 dimension GIF for example Best, Dave ... View more

Hi @nickh24484001   There isn't a way to prevent accounts from having access to only specific brands but you can just invite only specific users to a brand https://adobe.ly/3D11Ahk I'd also recommend checking these features as they may help with what you're wanting to do Note: these features are limited to team or enterprise type accounts https://adobe.ly/4g3UeIw https://adobe.ly/4f9NcAC Best, Dave ... View more

Hi @michelangelo_6015 I tried installing and uninstalling the OneDrive add-on but wasn't able to reproduce the issue. What browser are you using? Does the same thing happen in different browsers too? You might also test in incognito/private browsing mode and after rebooting the computer and see if these help. https://adobe.ly/41lZAKP Best, Dave ... View more

Hi @Morgan32002706hkag Sorry to hear about your difficulties. I would confirm you didn't accidentally switch email addresses. All your files are tied to your email so if you somehow switched that could be an explanation. I've seen this happen when switching computers. Sometimes choosing different sign-in options when signing in could also be an explanation, if you previously chose sign in through Google/Facebook/Apple but didn't this time that also could be an explanation. A few related questions: When was the last time you saw all the files? Were your files shared/collaborated with others? Please let me know if these help, Dave ... View more

Hi @Bryan27206616s613   Sorry to hear about your difficulties. I would test these and see if they help Try downloading in a few different browsers (computer) Try clearing the browser cache  -  https://adobe.ly/3OIKeZm Test downloading in incognito/private browsing mode -  https://adobe.ly/4f725nc Create a duplicate instance of the file and try downloading that Please let me know if these help, Dave ... View more

Hi @Enthusiastic_beauty5D55 I tried replicating the issue but wasn't able to. Since your file hasn't been migrated yet (based on the banner along the top), I think this might be related to differences between versions. ... View more